Customer Service Representative
Resume:
DEBORAH L. HAYES
P. O. BOX ****, BAYTOWN, TX ****2
**********@*****.***
Customer Service Representative with 10+ years of experience demonstrating excellent communication skills (written and verbal), phone handling skills, and conflict resolution abilities as well as management skills as head of training department, training customers on EDI software. A proven track record of customer and sales support. Software proficiencies include SAP, Word, PowerPoint, Excel, Publisher, Outlook, and graphic design. The ability to prepare various types of correspondence, inventories, schedules, meeting agenda and minutes. Possess a working knowledge of JD Edward system, CRM, databases, record keeping and filing systems including adhering to retention policies.
Experience
JAN 2010 – MARCH 2023
SOFTWARE TRAINER & COORDINATOR / DICENTRAL/TRUE COMMERCE, Houston, TX
Train customers on how to use the company developed software for use with their business in retail, food, automotive arenas. Create training videos, demos, and presentations for customers to assist in how to utilize the software. Maintain and update training materials and folders that are provided to customers to assist with their training. Perform the daily tasks of reviewing cases to see what areas of training are needed to assist customers. Responsible for scheduling all training for the department. Administrative duties such as preparing and printing training manuals.
HIRING AND NEW HIRE ORIENTATION COORDINATOR (additional position) – 2013-2016
Responsible for orientation of new hires for the support department. Participated in the interviewing process of new hires as well as maintained the new hire database for the support department. Schedule & plan departmental meetings.
CONNECTIONS ANALYSTS - 2010
Lesion between the customer and the retailer while working to get the two connected via electronic data exchange in the retail market.
MAY 2008 – FEBRUARY 2009
ADMINISTRATIVE ASSISTANT / CERTIFIED PERSONNEL-KINDER MORGAN, Galena Park, TX
Maintain weekly meeting schedules on MS Outlook, for supervisor. Re-create minutes from meetings in MS Word. Also responsible for creating tests for operations and maintenance departments. Maintain vapor audits every month. Responsible for creating and maintaining spreadsheets with flare data for weekly reviews by operations and yearly reviews by the Texas Emissions Control LLC (TEC) via MS Excel. Other general office duties such as Account’s Payables, maintain expense reports typing, filing, data entry, records retention, document control, and receptionist. Provided secretarial support to two other departments within the company as needed.
CUSTOMER ACCOUNT MANAGING CONSULTANT / RESOURCE ACCOUNTING-VOPAK, Deer Park, TX
Process and trace railcars carrying chemicals through Rail Connect system for the customer; enter orders and coordinate shipments with warehouse to be loaded or offloaded to or from plant; maintain and ship railcars through JD Power and Yardmaster system; customer support, billing of railcars; maintain inventory via SAP. Liaison between terminal and Inspection Company to coordinate sampling of railcars; extensive customer service daily with Exxon; dealt with a variety of issues to include: Shipment of Product, Damage of Product, etc. Verify and reconcile monthly inventory; transferring inventory data into multiple databases; received orders via email or fax; dealt with customers for Exxon in determining that all product was shipped accurately.
CUSTOMER ACCOUNT MANAGING CONSULTANT /ENICHEM CHEMICALS, Houston, TX
Process and trace railcars trucks carrying chemicals to customers; enter orders and coordinate shipments with warehouse to be loaded or offloaded to or from the plant; ensuring on-time delivery to customers.
CUSTOMER ACCOUNT MANAGING CONSULTANT /HOECHST-CELANESE, Houston, TX
Process and trace railcars trucks carrying chemicals to customers; enter orders and coordinate shipments with warehouse to be loaded or offloaded to or from the plant; ensuring on-time delivery to customers.
Skills
Desktop Publisher • Microsoft Word • Microsoft Outlook • Microsoft PowerPoint • Graphic Arts • Lotus SmartSuite • Microsoft Excel • Microsoft Access • WordPerfect • CorelDraw • SAP • Printshop • Print Master • Rail Connect • Bourque Yardmaster • Medical Coding • JD Power System
Education
2010
Business English, Business Communications / Lee College, Baytown, Texas
2009
Integrated Applications / Lee College, Baytown, Texas
2008
Medical Coding Certification / Lee College, Baytown, Texas
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