Business Operations Active Directory

HILARY WEST

Loveland, CO *****

970-***-****

******.****@**********.***

OCCUPATIONAL SUMMARY

As an IT professional in a dynamic environment, I am skilled in determining needs rapidly and communicate effectively. My strongest skill is troubleshooting. I analyze the pieces and parts of the involved process and provide creative solutions according to best practices and security standards. Using intuition and developing a sense of cause and effect are assets to a complex enterprise environment, where impact to business operations is critical. I quickly recognize patterns within system and network behavior, and can create real- time health assessment reports to eliminate recurring incidents with accurate root cause analysis. By applying old knowledge to new, I can integrate freethinking style with traditional form and function deliver solid and reliable IT solutions. I have a great eye for inconsistencies and a passion for learning new technology, which has also helped me, become an exceptional and adaptive IT Professional. WORK HISTORY

SpiderSpun Networks – IT Consulting and Freelance (May 2005 – present) IT consulting business for which I assisted clients with small business and home office IT needs. Maintain, upgrade or replacing computers and hardware, manage network connectivity, install wifi routers, set up print server, manage and engineer group policies for smaller offices, upgrade software, assist end users with log on and software questions, install printers, manage firewall, set up and maintain servers for internal services, assist with website design, development, maintenance, and external domain settings, email set up on mobile devices, remote support with on-screen assistance for various applications, Linux applications server troubleshooting and support, experience with SaasPass and multifactor authentication applications, integration with SSO API such as Okta and miniOrange, develop infrastructure upgrade plan for ARM architecture device implementation with Raspberry Pi stacks for a sustainable energy plan at data center Jefferson County – Sr. Windows Administrator (May 2020 – Jan 2021) Contract role focusing on active directory administration, Jenkins Administration, Advanced Custom Powershell Scripts forautomated domain-wide tasks such as logfile management, onboarding DLP, Office 365 management, Azure administration, Exchange Hybrid customization, Proofpoint, Sharepoint management, DNS administration, permissions and fileshare management, Group Policy management, KMS licensing configuration, SQL Cluster management, SCCM Administration, Netwrix Auditing, SMTP relay configuration, account lockout troubleshooting, advanced automations with Powershell scripts TEKSystems/Denovo – Sr. Windows Administrator (March 2019 – December 2019) Contract role for MSP. Responsibilities included advanced Active Directory administration, onboarding new clients, VMWare bulk customization of virtual machines, Office 365 setup and management, Azure administration, Exchange Hybrid customization, Mimecast, Sharepoint management, Tivoli backup and storage client setup, powershell scripting, DNS administration, permissions and fileshare management, Group Policy management, KMS licensing configuration, application installation and configuration, network troubleshooting, and printer configuration, SMTP relay configuration, account lockout troubleshooting, advanced automations with Powershell scripts, bash scripting, Unix integration, LDAP administration and AD\LDAP authentication

Colorado Interactive, LLC – System Administrator (Mar 2018 – Jan 2019) Duties entailed fulfilling vendor order requests for DMV, Motor Vehicle, crash data, and regulatory data requests and maintaining various government websites and API’s, ensuring uptime of servers internally and externally, maintaining PCI/SOX compliancy requirements, troubleshooting errors in applications, build and maintain systems in AWS, Splunk log search and analysis, provide on-call support in a rotation, assisted with deployments using Git and Puppet, providing system support for our development team, developed powershell scripts, and providing IT support internally to the office, managing firewalls and the wireless network for the office, as well as distribution and maintenance of workstation laptops, Active Directory management and group policy maintenance, assist with deployment and UAT of application upgrades according to ITIL change management process

IHSMarkit - Global System Administrator (Mar 2016 – Feb 2017) Day to day tasks were to build, rebuild, and manage RHEL7 and RHEL6 and Windows Server 2008 R2and 2012 R2 operations systems, configure networking, permissions, system configs, troubleshooting of the systems above as well as VMWare 6.5 analysis, troubleshooting, and management. Decommission old servers. Configure accounts, contribute to internal wiki, resolve user trouble and incident tickets, resolve threshold alerts and low disk space alerts

Colorado Network Management – System/Network Administrator (Mar 2015 – Sep 2015) Duties included answering help desk calls and provide remote and onsite tech support to business clients for networking, server management, firewall management, installation, remote desktop, and hosted cloud services. VMWare ESXi, VDI setup and management, VOIP support, network management, Cisco switch configuration, remote desktop support, Exchange 2013 installation/management, Certificate services, Group Policy structuring, Active Directory configuration and administration. DHCP, DNS, WYSE thin client installations and setup, Software Deployments. Major accomplishments include improved authentication by correcting all NTP settings for each of the clients and setting up time synchronization Tolmar Pharmaceuticals – IT Tech Support & Systems Administration (Apr 2014 – Sep 2014) Contract Position duties were:

Answer help desk calls, upgrade client machines from Windows XP to Windows 7, Upgrade Active Director Environment to 2008 Schema, Designed AD Site replication topology, Resolve DHCP Scope issue s, Administration of Barracuda Cloud Email Security Systems, Microsoft Exchange 2010 Administration, Troubleshooting, Configured a pair Dell PowerEdge R710s for Microsoft SQL Server 2012 R2 Cluster each advanced Memory spec, 10GB FCoE Cards, deployment, Group Policy Administration, Customize MSI Template for Microsoft Office 2013 Professional, ADMX Template integration for Office 2013, Microsoft Windows Server 2012 R2 Setup, Install, Clone Deploy, Install printers, Setup integrate company camera surveillance DVR system for entire building, Manage security badge database, VMWare ESX 5.1 to 5.5 Upgrade,Administration, and integration with new iscsi Nimble Storage Array with plugin and upgrade, SNMP trap setupfor Solarwinds NPM Syslog server, APC UPS Systems firmware upgrade and Alert management, DNS Management, 2003/2008/2012 Windows Server Administration Center Partners – IT Systems Administrator (Jan 2012 – Feb 2014) IT Systems Administrator/ Engineer, maintain hardware, software, drivers, and application packaging for all the servers in the infrastructure, Schedule Patching and Upgrades, duties heavily emphasized on Exchange 2010 Organization Management Deployment and infrastructure topology for the Exchange 2010 Enterprise. Consisting of 6 nodes, and two Forefront TMG Servers, Designed and deployed a solution for email filtering and content inspection, using a postfix node as a mail relay, Created Linux based Webmail Client Access with Exchange integration, Familiar with load balancing for Exchange, ActiveSync, OWA, and data protocols. Designed graphical reports for resource utilization and environment health reports, Created and maintained a Database Availability Group for the Mailbox Role with 3500 users, Experience with MS SQL 2005-2014, database setup, Server deployments, domain controllers, Active directory, LDAP, Directory Server, I also maintained and deployed many of the RHEL/Unix based server nodes and monitoring, that we used for VoIP, Asterisk, and internal teleconferencing solutions. Center Partners – IT Desktop Tier 2 (Mar 2009 – Dec 2011) IT Desktop Support Technician, maintain hardware, software, drivers, and desktop application packaging for scripted mass application deployments, I also maintain servers for the desktop application environments and staying on top of scheduled patches, engineered methods and procedures for strict adherence to current PCI requirements and developed procedures for forensic data analysis on HR requests. Provisioned desktop deployment server, maintained telecom recording servers, ITIL incident handling, and documentation. EDUCATION

Sunset Learning Institute – (April 2016) Red Hat System Administration I Global Knowledge - (October 2012) – Citrix Xen Server Administration Idaho State University – (F all 2003 – Spring 2004) – Computer Science Skyline High School - June 1997 – Received high school diploma PROFESSIONAL / TECHNICAL EXPERIENCE

Windows Server 2016, 2012 R2, Windows Server 2008, 2003 Platform Installation, Configuration, and FSMO Role Management, Active Directory and LDAP Directory Services, Backup and Restoration, Role Transfers Group Policies and hierarchical structure, RBAC, ACL Permission Set Management, Identity Management Web- Internet Information Services (IIS) versions 5, 6, and 7 File Server Roles, FTP Services, NFS, CIFS, DFS, WebDAV, configuration setup and Replication DHCP, DNS server configurations, Advanced DNS maintenance, Internal and External Windows Deployment services Configuration, PXE Services, TFTP Event log diagnostics, reporting, and basic configurations of eve nt triggering, Server Alerts Configuring programs to run as services Windows Update Server Services Setup 3.0 SP3 management and implementation, Remote Support, SCCM, System Center Linux x86/x64 server deployment both physical and to VMWare, Hyper-V, XenServer platforms, configuration, and maintenance, CentOS, Ubuntu, Fedora, RedHat, Debian, basic bash scripting, FTP, Samba, LAMP package configuration, Apache, MySQL, PHP modifications, Java applications, Docker application deployment, patching and maintenance of RHEL systems, setting security limits on services,configured swap space, adding and removing volumes and storage, configuration of volume mounts, set up cron tasks on a schedule, adding monitoring and reporting of performance and uptime to monitoring applications, hosting applications and services on worldwide web, set up email services on Postfix, configuration of spam filtering products Oracle DB configuration, configuration of load balancing, configuration of linux firewall, user management and LDAP identity management, performance tuning, configuration of Raspberry Pi and ARM devices, log file management, LVM Scripting/Coding: Basic, PHP, advanced Powershell scripting, batch file scripting, Visual Basic code implementation, and familiarity of other languages, troubleshooting of end-userapplication bugsMonitoring/SEIM – solarwinds, splunk, zabbix, Spiceworks, Nagios, ManageEngine Exchange Server 2007, 2010, 2013, 2016

Configuration and maintenance for large organizations, installation and management of all roles, DAG Maintenance, CAS Load Balancing, SSL, Autodiscover, POP3, SMTP, IMAP, Exchange, HTTP, OWA, ActiveSync protocols client- side configuration, global address list management, DNS and MX Records, SPF records, Filter Gateways, Spam Detection, Smart Host configuration, Spamsoap, Mimecast, implementation routing, Data Loss Prevention, implementation of content inspection, and RBL checks with various RBL registrars, daily reporting and journaling

Conferencing Application Support - XMPP, Openfire Ignite Chat System, ApacheOpenMeetings Desktop and mobile XMPP clients

Database Administration Experience: SQL Server 2008, 2008 R2, 2012, 2014, Working knowledge of permission sets, ACLS for databases Database Creation, Configuration, Modify Tables, Imports, Exports, Backups, Restores, Integrity Checks, Clustering, Configuring protocols, and database replication, migrations as well as configuration and maintenance of Linux versions like Oracle, MongoDB, MySQL

Cloud Services Support - Office 365/Azure – Configuration/management of Office 365 Applications, Google Apps for Business setup, support and maintenance,

AWS EC2, Azure – setting up virtual machines, assigning IP addresses, security groups, volume management,Active Directory,

Virtualization-

Hyper-V 2008-2012 Server Setup Design Maintenance Implementation, VMWare/ESXi Administration, Upgrades, Infrastructure Maintenance, configuration of Vswitches, VDI deployment, vSphere, and OVA imports, Citrix XenServer– Configuration, Administration, Maintenance, Virtual appliances Network Experience -

Cisco Switch and Router configuration, F5 Big-IP management and template configuration, Firewall, Access Control Lists, Identify Network Bandwidth and Machine Resource Deficiencies, Sophos, Sonicwall, Bluecoat Mobile Device Support and Tablets – Android, IPhone, IPad Security/Infosec – Authentication services such as Kerberos, IPSEC, Basic, Digest, NTLM, Forms Based, TLS, SSL, PKI for Identity Management, Network monitoring, Vulnerability assessmentand remediation, implementation of 2FA authentication

Antivirus/Antimalware – MacAfee Antivirus, Symantec Endpoint Protection Cloud, Bitdefender, Malwarebytes

Certificate Management – Setting up CA for internal use, configuration of SSL services, TLS, and creating third party certificate requests

Storage:

RAID 0-5 troubleshooting and setup, NAS/SAN, iSCSI Storage Systems, HP Lefthand, Dell Equalogic, NetApp, Nimble Storage Array, Disaster Data Recovery, Partition Table restoresAdvanced understanding of object-oriented frameworks and their assigned attributes Technical Writing – Technical writing, editing, desktop publication, website publishing, e-Learning modules, REFERENCES

Available Upon Request

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