Customer Service Administrative Assistant
Resume:
Fahimah Nanabawa
Ontario
*******.********@*****.***
An experience worker with a track record of exceeding and meeting company objectives. Possesses outstanding problem-solving and communication skills, as well as the capacity to work both independently and cooperatively.
Willing to relocate: Anywhere
Personal Details
Highest Level of Education: Bachelor's Degree
Work Experience
Cashier
No Frills-Dartmouth, NS
July 2024 to January 2025
• Handle cash, credit, or check transactions with customers.
• Scan goods and collect payment and ensure pricing is correct.
• Issue change, receipts, refunds, or ticket and redeem stamps and coupons.
• Count money in cash drawers at the beginning and end of shifts to ensure that amounts are correct and that there is adequate change.
• Resolve customer complaints, guide them, and provide relevant information.
• Keep reports of transactions.
• Answer customers' questions and get a manager if answer doesn't solve the issue.
• Provide excellent customer service to ensure satisfaction. Administrative Assistant/PTA
CBI HEALTH-Halifax, NS
December 2022 to January 2024
• Manage day to day running of the clinic with attention to detail ensuring an exceptional experience for all clients.
• Provide excellent customer service to clients when attending the clinic as well as over the telephone and via email. Answer and direct customer inquiries appropriately.
• Assisted approximately 25 customers each 30 minutes with related questions.
• Invoice self-funding patients and take card, cheque and cash payments, reconciling against client accounts.
• Working under the direction and supervision of Registered Physiotherapist.
• Carrying out treatment plans such as electrotherapeutic modalities.
• Monitoring and recording patient progress during therapy sessions.
• Works as part of a team, communicates regularly with the team regarding.
• Assisted physiotherapists in providing therapeutic exercises to patients. Customer Service Representative/Cashier
Walmart-Whitby, ON
November 2021 to January 2023
• Keeping positive customer experience with fair, friendly, and courteous service.
• Registers sales on a cash register by scanning items, itemizing and totaling customers’ purchases.
• Pitched and explained customers regarding Walmart reward Mastercard and selling 2 to 4 Mastercards everyday.
• Completed 40-50 outbound calls.
• Assisted 30-40 inbound calls and identified customer needs and provide alternative solutions.
• Processes return transactions and itemizes and totals purchases by recording prices, departments, taxable and nontaxable items; and operating a cash register.
• Collects payments by accepting cash, check, or charge payments from customers and makes change for cash customers.
• Verifies credit acceptance by reviewing and recording driver’s license number; and operating credit card authorization.
• Contributing to team effort by accomplishing related results as needed. Customer Service Representative
Knewsales Group Inc.-Oshawa, ON
August 2021 to October 2021
• Pitching customers for new offers and deals.
• Selling products while satisfying customer needs as well as company.
• Dealing with complaints and resolving it.
• Technical help regarding Wi-fi routers fibre optics and home phones.
• Achieving given targets and scheduling and helping manager to distribute sales and targets.
• Knowing our products inside and out for selling a correct item to the customer. Customer Service Representative
Popeye's Restaurants-Scarborough, ON
July 2021 to August 2021
• Responsible for maintaining high quality service to the customers.
• Cashier -taking orders, preparing orders dealing with daily duties.
• Managing and assigning foods to different customers
• Dealing with customer complaints and feedbacks.
• Balances cash drawer by counting cash at beginning and end of work shift.
• Ensure customer satisfaction and provide professional customer support Call Centre Agent
Magna-India
August 2019 to May 2021
• Improved customer satisfaction ratings by efficiently addressing and resolving inquiries, complaints, and requests.
• Enhanced call center efficiency by effectively managing high call volumes and multitasking in a fast- paced environment.
• Completed 20-30 outbound sales and fundraising calls to prospective cutomers.
• Answered 40-60 inbound calls per day and directed to designated individuals or departments.
• Consistently met or exceeded performance targets through diligent attention to detail and strong communication skills.
• Collaborated with team members to share best practices, resulting in improved overall department performance.
• Boosted client retention rates by providing exceptional customer service and building rapport with callers.
• Contributed to team sales goals by identifying opportunities for upselling additional products or services during calls.
• Resolved associate, tool and service delivery issues revealed by statistical reports. Front Desk Agent
Samsung Electronics-India
February 2017 to January 2019
• Assisting customers calls and complaints regarding products.
• As an call center agent and technically solving problems on phone.
• Completing daily call leads and reporting to the manager.
• Solving technical as well as damage issues of customers phone.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Responded to customer calls and emails to answer questions about products and services. Education
Bachelor's Degree in Health and fitness promotion
Durham college - Oshawa, ON
May 2021 to October 2022
Bachelor's in Bachelors of Physiotherapy
Veer Narmad South Gujarat University - Surat, Gujarat August 2015 to March 2020
Skills
• Communication Skills
• Microsoft Powerpoint
• Network Support
• Team Management
• Computer Operation
• Microsoft Excel
• Customer Service (2 years)
• Sales
• Help Desk
• Account Management
Certifications and Licenses
CPR Certification
Contact this candidate