Class A Customer Service
Resume:
Al-Malik Thomas
Elizabeth, NJ *****
*******.**********@*****.***
SUMMARY
Newly licensed Class A Commercial Driver, committed to making safe and timely deliveries. Strengths include accident-free driving record, history of prompt service, and experience in customer service and problem solving.
CERTIFICATION
• Certificate of Completion, Class A CDL Training, JR Driving School LLC, Dunellen, NJ EDUCATION
Graduate: Weequahic High School, Newark, NJ
QUALIFICATIONS
• Field training to drive large trucks or tractor-trailer combinations (diesel, electricity, other fuels)
• Training in light truck operation, knowledge of diesel, gas, and electric-powered trucks
• Ability to recognize and identify hazardous materials, understanding of HAZMAT accident prevention, self-protection measures, and related emergency response procedures
• Training in handling vehicle fires and driving accidents
• Experience following company regulations and service policies
• Defensive driving skills, experience driving in extreme weather conditions
• Forklift Experience
• Effective communication and collaboration with managers and customers to achieve customer satisfaction
• Experience loading and unloading cargo, ability to lift up to 70 pounds
• Microsoft Office Word, Excel, Outlook, Google Suite: Google Docs, Google Sheets, Gmail WORK EXPERIENCE
Salson Logistics, Newark, NJ September 2024–Present Truck Driver
• Provide prompt delivery to up to 60 locations per shift (schools, businesses, homes)
• Confirm customer order details and answer all service questions
• Identify and problem solve billing issues; address and resolve customer complaints and service questions
• Enter sales data using internal company software, alphabetize and submit nightly receipts Hertz, Newark, NJ April 2023–Present
Transporter
• Transport vehicles within our airport locations to various service areas.
• Safely moves vehicles between airport and off-airport locations.
• Provide outstanding customer service.
• Maintain courteous and professional behavior & appearance.
• Follow all company safety policies and procedures and protect company assets.
• Ability to work with minimal supervision while maintaining high energy. Hello Fresh, Newark, NJ December 2020–April 2023
Shipping and Receiving Coordinator
• Prepare and complete orders for delivery or pickup
• Accurately update inventory records in system
• Operate forklifts, cranes, pallet jacks to move materials within the warehouse
• Maintain a clean and organized work environment
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