Supply Chain Management

James Borders MBA

Blue Springs Mo *****

816-***-****/ ***************@*****.***

Executive Summary

Driven Leader and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Experience utilizing tools such as Power BI, Tableau, Microsoft suites and other data driven decision making tools to push productivity, safety and quality. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Goal-oriented manager with distinguished experience in retail and supply Chain management. Expert in increasing productivity and customer satisfaction while driving revenue and sales. 20+ years of operational, management and developmental experience in retail, operations and supply chain management. Proven success in P &L management, team and salesforce development, Dei initiatives and continuous improvement projects.

EDUCATION

Masters of Business Administration Columbia College, Columbia, Mo

Bachelors of Science Business Administration Columbia College, Columbia, Mo

Certifications

Lean Six Sigma Yellow Belt 10/2020

Professional Experience

CVS Health Distribution Center

05/23-present Operation Manager OTCHS Kansas City, MO

Analyzed production, quality and KPI metrics, implementing changes that improved efficiency by 38% and reduced errors by 27%.

Developed and standardized operating procedures and work standards, leading to a 22% increase in productivity and 45% improvement in safety compliance across shifts.

Hired and mentored a cross-functional management team, achieving 20% higher employee retention and enhancing performance across shifts and departments.

Spearheaded Diversity, Equity, and Inclusion (DEI) initiatives, increasing workforce engagement and participation in DEI programs by 25%. Managed various volunteer programs raising money for various causes and events.

Utilized Power BI, WMS systems and others to deep dive opportunities, and create solutions leading to a 61% increase in productivity and a 34% reduction in cost.

Used developmental and training plans to develop and promote several non-exempt employee’s into promotional and stretch roles

Amazon Inc.

09/20 – 05/23

L5 Area Manager STX7 Sub Same Day Site GSF San Antonio, TX

Managed inbound, outbound, and sortation operations, leading teams that consistently ranked in the top 3 out of 20 sites in the region in performance metrics.

Increased quality metrics from bottom of the network to 1st place by developing a team cross trained in problem-solving, ICQA, and hazmat handling across multiple shifts.

Led safety programs, resulting in 13 consecutive months without a reportable injury, a 50% reduction in safety incidents from the previous year.

Utilized lean techniques to drive continuous improvement initiatives, boosting productivity by 20% and reducing waste by 15%.

Directed Kaizen events, identifying process improvement opportunities that improved throughput by 23% and reduced costs by $500,000 annually.

Worked in several stretch roles, helping to ensure KPI’s were hit and driving results. Utilized tools such as Tableau, Camp and others to drive knowledge of all metrics.

MCI5 Sort Center Lenexa, KS

●Run various types of sorts Morning, Day, Twilight, Wrap down and sunrise. Utilize various tools to ensure we are hitting all metrics, and analyze results.

●Planned staffing, projections, day planning and learning tools to set up sorts for success.

●Deep Dive issues, discovered the root causes, developed plans and implemented them.

●Continuing to seek knowledge, striving to be the best and pushing to be the subject expert on all the systems utilized such as Damages, Hazmat and throughput per hour.

●Developed 3 PA’s who were promoted to the role of Area Manager, and developed 4 colleagues who moved up to PA roles.

Truman Medical Centers

9/18-06/20 Quality Control Coordinator Supply Chain Management KC, MO

Managed a $5M Personal Protective Equipment (PPE) inventory, ensuring availability during the COVID-19 pandemic.

Reduced stock outs by 60%, enhancing patient safety and ensuring clinicians, nurses and patients had supplies they needed.

Established a Kanban inventory system for supplies, reducing labor costs by 25% and improving efficiency across the supply chain.

Saved $1M annually through a bulk purchasing program, allowing reinvestment in patient care resources.

Reduced inventory days on hand by 40 days, saving over $800,000 in expired products while maintaining optimal stock levels.

Collaborated with cross-functional teams to address supply shortages, leading initiatives that prevented service disruptions despite global supply chain challenges.

University of Missouri-Columbia

09/06-10/18 Manager Health Science Bookstore Kansas City, Mo

Maintained a lean inventory to ensure proper levels utilizing previous sales history, sales trends and predictive technology. Managed an annual purchasing budget of $15M, securing necessary merchandise and supplies for students and staff, while consistently achieving 25% annual growth in revenue.

Developed a web store that accounted for 30% of total sales, increasing customer convenience and access to educational materials for remote students.

Established partnerships with university departments, generating over $20M in new business, which contributed $10M to the general fund for scholarships.

Launched a custom scrub and lab coat program, generating $8M in new business.

Lead a student group to launch a food pantry for food deficient students which raised over $500,000 and feeds over 100 students per semester.

Columbia College

01/11-present Adjunct Professor Kansas City, Mo

MBA courses Taught: Marketing Strategies, International Marketing & Economics

Undergraduate Courses taught: Management Information Systems, Principles of Marketing & Business Finance and Supply Chain Management

Military Service

Missouri, New Mexico, and Texas Army National Guard Feb 1990 – Feb 1998

Maintained a multi-million-dollar inventory for a 300-person unit

Received 2 Mo Army National Guard Achievement medal and 1 Army achievement

Received two Missouri Army National Guard Achievement medals and one Army Achievement Medal for outstanding service.

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