Data Entry Saint Paul

Dena Thompson

Saint Paul, Minnesota **************@*****.*** 612-***-**** Education

Registered Yoga Teacher Certificate Graduation Date: January 2019 Saint Paul College

Summary of Qualifications

● Microsoft Office, Typing 42 wpm, Data Entry

● SERV Safe Certification

● 15+years Superior Customer Service Experience

● Medical Assembly

● Social Service program community volunteer

Work Experience

Phlebotomist

American Red Cross - Edina, MN - June 2022 to present

● Creating a welcoming and comfortable environment for volunteer donors

● Following all safety procedures while collecting lifesaving blood donations

● Being detail oriented helps to ensure I meet goals and regulatory requirements

● Label and store blood samples, and prepare them for testing. Medical Screener - Reception Technician

CSL Plasma - Saint Paul, MN - May 2021 to March 2022

● Responsible for Greeting Donors

● Conducting a series of registration procedures to verify donor suitability for the plasma pheresis process

● Involved in registering applicants and transfer donors

● Answering Telephone calls, giving clients information and resources or transferring to appropriate staff member

● Ensured accurate recording of donor data

● Maintains confidentiality of all personnel, donor and center information. Jewelry Specialist Pandora

Jared The Galleria of Jewelry - Edina, MN - September 2017 to January 2018

● Assisted clients with various Jewelry selections and repairs from Levian line to Movado

● Attended product training classes and seminars to become a certified Pandora Specialist as well as a Certified

“Diamond-Specialist”

● Gave customers outstanding support by understanding their needs, recommending the right products, services and resolved customer issues as they arose.

Sales Associate

JCPenney’s - Richfield, MN - May 2017 to September 2017

● Ensuring that all customers receive excellent service through direct salesmanship, and prompt and courteous service.

● Assisting customers with questions, needs and purchases. CSP Client Servicing Representative

H & R Block – Various Locations - January 2016 to April 2017

● Greeting, engaging and guidance of tax preparation process.

● Marketed to Various Businesses to obtain and retain client base and increased client retention.

● Completed Compliance Documents and remained to standard of confidentiality and security of client information.

● Processed cash transactions in an accurate and efficient manner, balanced cash drawer daily.

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