Quality Control Customer Service

NILDA N. MEJIAS

Woodside, NY ***** PH: 212-***-**** ************@*****.***

-CUSTOMER SERVICE/CLERICAL ASSISTANT-

PROFILE SUMMARY:

Dedicated and detail-oriented professional with a strong background in fulfillment and quality control, seeking entry-level positions as a clerical assistant or customer service representative. Skilled in inventory management, process improvement, and data analysis. Known for exceptional organizational abilities, strong attention to detail, and a commitment to providing excellent administrative and customer support in fast-paced environments.

PROFESSIONAL EXPERIENCE:

Oh Nuts! Queens, NY 10/2019-05/2024

Fulfillment, Packaging, and Shipping Associate:

Read order sheets and picked and packed daily shipments based on the order sheet.

Inspected orders to ensure accuracy and quality.

Organized perishable and dry storage areas use the “First in, First Out” principle.

Complied with all company policies, including those related to safety, personal hygiene, operational methods, and food safety guidelines, to maintain the highest standards.

Joy Snacks; Avenel, NJ 10/2017-03/2018

Quality Control Technician Supervisor:

Inspected of incoming raw materials and finished products prior to release to warehouse.

Identified areas for improvement in the Food Safety and Quality Management System.

Performed audits activities for verification to established policies, procedures, and work instructions.

Assisted in communications with the on-site inspector as necessary, facilitating a smooth and compliant operational environment.

Oversee site logistics, including coordination staff schedules, managing audits, and ensuring proper setup of work areas.

The Manischewitz Company, Newark, NJ 10/2013-09/2017

Quality Control Technician:

Performed visual line and finished product inspections to ensure conformance to specifications.

Placed tags to hold or reject product, materials, and equipment not meeting specifications.

Notified supervisors or other personnel of production problems or stop production if serious product defects are present.

RVS Construction Corp, Newark, NJ 05/2010-09/2013

Construction Labor Assistant:

Worked in various environments, conditions, weather, and seasons with prolonged and repeated: lifting up to 50 lbs., bending, twisting, standing, climbing, crawling, reaching, lifting, pulling, pushing, and crouching.

Cleaned jobsite, picks up tools and equipment and secures job site each day to eliminate potential hazards

Loaded and unloaded trucks and operated power tools as needed.

Directed traffic by executing flagging operations in work zones.

EDUCATION:

State University of NY Maritime College, Queens, NY

Certification: Sexual Harassment/Discrimination Seminar

Ciclo Diversificado Basico Aragua, Aragua, Venezuela

High School Regents Diploma

SKILLS:

Bilingual: Spanish & English

Order Fulfillment

Staff Management

Team Collaboration

MS Office Suite

Customer Service Excellence

Written & Verbal Communication

Conflict Resolution

Inventory Management

Quality Control

Product Handling

Exceptional Organization Skills

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