Field Service Associate, Technical Specialist
Resume:
**********@*****.***
DWAYNE WHITE JR
OBJECTIVE
Searching for an experienced-level Network Management Service Associate or equivalent position, within a well engrained establishment in a passionately emerging industry, which offers development and opportunity.
SKILLS & ABILITIES
[Communication]
o--Good written and verbal presentation skills. Use proper grammar and have a good speaking voice.
[People Skills]
o -- Able to get along well with co-workers and accept supervision. Receive positive evaluations from previous supervisors.
[Adaptable]
o – Able and willing to try new things, always interested in improving efficiency on any assigned tasks, while able to eagerly adjust to various conditions.
[Attentive to Detail]
o-- Concerned with quality. Produce work that is orderly and attractive. Ensure tasks are completed correctly and on time.
[Diligent]
o -- Throughout high school, worked long hours in strenuous activities while attending school full-time. Often managed 65 hours a week in school and other structured activities while maintaining above-average grades (3.0 or better).
[Management-skills]
oAble to plan, organize and schedule team activities.
oExperience assigning, delegating, and directing the work of other teammates.
oKnowledge of hiring and firing procedures and regulations.
oAble to set standards and measure production.
oCapable to collaborate with people and work under stress.
oAvailable to travel frequently and work as a team member or independently.
oKnowledgeable of personnel practices, time management, and negotiation.
[Top Field Service skills]
oClass B CDL
oTroubleshooting
oCable lashing/placement
oStrand placement
oPole transfers
oTelecommunications
oTeam Player
oWireless Technologies
oVoice over IP (VoIP)
oNetworking
oInternet Protocol (IP)
oCabling & Splicing Fiber Optics
oTechnical Support
oTelephony
EXPERIENCE
OUTSIDE PLANT TECHNICIAN, AT&T INC
(2021 –2023)
Keen to installing, maintaining, and repairing aerial/underground service lines. Responsibilities included placing new strands, down guys, completing pole transfers, and more. Required to take and pass the Class B CDL, Able to review and analyze complex schematic drawings to determine work to be done, knowledgeable on methods and sequence of tasks and perform various types of significant construction operations which requires serious heavy physical work and lifting. Highly cultivated to expect to follow standards and practices while meeting service deadlines. (Two-year term contract)
FIELD SERVICE MAINTANCE TECHNICIAN, SPECTRUM/CHARTER COMMUNICATION
(2020 –2021)
Responsible for preventative maintenance and repair of CATV distribution system. Responsibilities included daily quota maintenance, forward and return balancing, Testing and repair of system components and distribution of system, Calculated system signal losses and make necessary adjustments to resolve problems, Install in-line devices on system backbone (node, amplifiers, line extenders, taps, splitters and power supplies) as necessary. Maintain plant and network integrity through preventative maintenance, perform routine tests, sweep and balance of the plant, Familiar with test equipment used to maintain all facilities and powering. Conduct system tests and keep records/render reports relative to system operation, Install and maintain fiber optic transport, nodes and splice fiber optic cables
OWNER/CEO, BAYOU BROADBAND SPECIALISTS, LLC.
(2012 – )
Dedicated to installing, maintaining, and repairing telecommunications for both Residential & Commercial, Efficient in executing and conducting all company directives. Specializing with: Fiber Optics, Telecommunications, Wireless Technologies, Voice over IP (VoIP), Networking, Security Cameras, Troubleshooting, Internet Protocol (IP), Cabling, Telephony, and Technical Support.
COMMERICAL BUSINESS FIELD SERVICE TECHNICIAN, GRAYCO/PROTEK INC. (SUB CONTRAC. FOR COX)
(2015 –2020)
Accountable for installing, maintaining, and repairing Commercial Businesses triple play services- (cable, telephone, and Internet services). Responsible and experienced in promoting, supporting, and repairing, various key broadband products and their functionalities. Accomplishes unsupervised non-derogative, successful completion of various triple play job tasks. Efficient in executing and conducting company directives (FCR’s/QC/Home Cert, etc.). Evaluate and supports all company incentive objectives.
COMMERICAL BUSINESS & RESIDENTIAL FIELD SERVICE TECHNICIAN, GRAYCO COMMUNICATIONS LLC (SUB CONTRAC. FOR COX)
(2013-2015)
Achieved high accommodation for installing, maintaining, and repairing; both Residential and Commercial Businesses triple play services- (cable, telephone, and Internet services). Responsible and experienced in promoting various broadband products and their functionalities. Efficient in executing and conducting all company directives (ex. FCR’s/QC/Home Cert).
RESIDENTIAL FIELD SERVICE TECHNICIAN, IRTANKI INC. (SUB CONTRAC. FOR COX)
(2010-2013) Accomplished installing, maintaining, and repairing Residential Cable, Telephone, and Internet services. Efficient in executing and conducting all company directives (ex. FCR’s/QC/Home Cert).
EDUCATION
ITT-Technical Institute Online (Indianapolis, Indiana)
Major: Construction Technology: Associate of Applied Science Degree
Delgado Community College Graduated November 2010(New Orleans, Louisiana)
Minor: Electrical Technology: Technical Certification of Technology
Related Course work:
[Construction Engineering] --Administration, --Building Planning, --Plan Reading, Life Safety, --Building Construction, --Soils and Foundations, --Concrete, --Masonry, --Wood, --Glass and Glazing, --Gypsum Board and Plaster, and --Energy Efficiency. --Personnel management, --Business management, --Business Ethics, Business Law, --Statistics, --Marketing and Sales.
[Electrical Technology] --General Knowledge and Plan Reading, --Services and Service Equipment, --Feeders, --Branch Circuits and Conductors, --Wiring Methods and Materials, --Equipment and Devices, --Control Devices, --Electrical Generations, --Special Occupancies Equipment and Conditioning.
REFERENCES
DAVID HAYMANN
General Manager, ATT
FRANKLIN GLASPIE
General Manager, Grayco/Protek Inc.
ALICIA THOMAS
Operations Supervisor, Grayco LLC
BENNY TAYLOR
Field Supervisor, Irtanki Inc.
CERTIFICATE/DIPLOMA
Contact this candidate