It Support Desktop

Gary S. Householder

*** ****** ***, ****** *****, PA 15010

********@*******.*** 412-***-**** LinkedIn Profile Professional Summary

Results-driven IT professional with 17+ years of experience in desktop and systems support. Expertise in Windows OS, Microsoft Office, Active Directory, Azure Administration, and network infrastructure. Adept at troubleshooting, system imaging, and providing high-level technical support for end users. Proven leadership in managing teams and delivering efficient IT solutions.

Core Skills & Competencies

• Desktop & Systems Support (Windows OS, Microsoft Office, Office 365, Lotus Notes)

• Active Directory accounts, membership & Azure Administration

• Remote Support (RDC, Teams, Dameware)

• Imaging & Deployment (PXE Imaging, Driver & Software Installation)

• Networking (Cat 5/6 Cabling, Router Configuration)

• IT Leadership & Team Management

• Security & Compliance (Legal Holds, Exchange Administration)

• Migration & Upgrade Support (Windows XP to Windows 7/10, Outlook 2010, Lotus Notes to Microsoft Office)

• Mobile phones, VOIP

• 2017-2024 Dell, HP Certified Technician.

Professional Experience

Pomeroy / Highmark Healthcare, Highmark Whole care Insurance Desktop Support Analyst 3, Team lead, Manager 2020-2024

• Provided daily remote and onsite technical support for clients using RDC and Teams.

• Led imaging and deployment of end-of-life laptops and desktops.

• Updated drivers and installed required software for clients.

• Served as Team Lead/Manager, overseeing IT support operations. McKesson / Pomeroy

Team Lead / Desktop Support 2017-2020

• Led IT support teams across three sites, managing 2000-3000 clients.

• Provided White Glove support for executives, including the CEO and Vice Presidents.

• Supervised technicians and ensured smooth IT operations across multiple locations.

Pomeroy / Highmark

Desktop Support L1/L2 2016-2017

• Supported clients remotely via RDC and Teams, troubleshooting daily issues.

• Imaged and deployed laptops for new employees and conducted training sessions. TEKsystems – Various Contracts

IT Technician / Support Roles 2015-2016

• Provided Active Directory administration, computer imaging, and user support.

• Assisted with office relocations and IT infrastructure setup.

• Supported large-scale migrations from Windows XP to Windows 7. Murtech Infrastructure Services – PNC Bank

Consultant / Windows Migration 2015

• Migrated users from Windows XP to Windows 7, ensuring data integrity.

• Utilized Robocopy for data transfers and ensured system compatibility post- migration.

DePaul / BNY Mellon

IT Consultant / Migration Support 2012-2014

• Assisted in the global migration of 77,000 corporate emails from Lotus Notes to Microsoft Office.

• Provided desktop support and managed legal holds for enterprise users. Gateway Rehabilitation Center

Helpdesk Support 2007-2011

• Provided daily end-user support for Gateway employees.

• Led Windows XP to Windows 7 migration and implemented corporate backup solutions.

Education & Certifications

• 2017-2024 Dell, HP Certified Technician.

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