Care Worker Youth
Resume:
Henry Gutierrez
El Paso, TX *****
**********@*****.***
Experienced and Driven Bilingual Case Aide / Youth Care Worker
Dedicated and compassionate Spanish-speaking Case Aide / Youth Care Worker with extensive experience in government-contracted positions across multiple locations including Dallas, TX, Long Beach, CA, and Pecos, TX. Highly skilled in working with unaccompanied minors (UC), with expertise in initial processing, data intake of newly arriving minors, and final processing of required documentation prior to departure. Proven ability to thrive in fast-paced, deadline-driven environments while maintaining a high level of accuracy and attention to detail. Poised and competent, with strong communication skills and a deep commitment to supporting vulnerable youth. Proficient in various Microsoft applications and adept at managing multiple responsibilities in a high-pressure setting.
Work Experience
Bilingual Case Aide
VisionQuest - Office of Refugee Resettlement (ORR)
October 2024 – Present
Support case managers in ensuring the accuracy and timeliness of child records, including documenting services provided, tracking progress, and maintaining clear communication logs. Help facilitate phone calls between children, their sponsors, and family members. Prepare and distribute essential correspondence, reports, and other documents as needed. Assist with the management and safekeeping of children's personal belongings. Aid in the smooth discharge process. Help coordinate appointments with external agencies or organizations to enhance service delivery. Follow up with children to monitor their progress, identifying and addressing any obstacles they face in accessing necessary services. Contribute valuable feedback to continuously improve case management practices and procedures. Work collaboratively with the treatment team to provide comprehensive and coordinated support, ensuring the well-being and success of the children in our care.
Customer Service Advocate I - Spanish Bilingual/Remote
Centene Management Company LLC
December -2023 – April 2024
Outbound calls (telephonically) to providers and members to obtain or relay information.
Blind Children’s Administrative Professional
Texas Health & Human Services – El Paso, TX
May-2022 – June 2023
Completing the intake and eligibility process, ensuring all eligibility documentation is updated to confirm continued eligibility. Creating, maintaining and reviewing technical case management forms and files for accuracy using the electronic case management system. Providing administrative support for the caseloads. Calendar Management: scheduling appointments for assigned caseloads. Completing travel for assigned staff. Providing or obtaining case documentation to support program quality assurance standards. Coordinating the purchase of goods or services with the Specialist. Initiating, tracking and monitoring purchases to ensure delivery and payment of the client service process. Working and communicating with Internal and external partners.
Case Manager (Remote) – Bilingual (Spanish)
The Liro Group – Boston, MA
February 2022 – April 2022
Contracted by the State of New York, to assist applicants applying for financial assistance with home mortgages during Covid 19 Pandemic. Conducting outreach/communicate with applicants using their preferred method of contact. Resolve outstanding issues and assist applicants in submitting all required information. Understand Core Eligibility Criteria of the program, inform applicants how they can provide necessary information/documentation. Review documentation/determining eligibility.
Case Aide – Bilingual (Spanish)
Loyal Source Government Staffing / Office of Refugee Resettlement (ORR) – Pecos, TX
September 2021 – January 2022
Contracted by Office of Refugee Resettlement (ORR), to assist with unaccompanied minors, housed at the Influx Care Facility in Pecos, TX. Directly assigned to the case management department and responsible for assisting in the day-to-day tasks to ensure that case management services are provided to youth in a timely manner. Ensure that youth are properly enrolled into the program’s internal intake system (ETO/UAC Portal).
Youth Care Worker – Bilingual (Spanish)
Caliburn International Staffing (Acuity International) / Office of Refugee Resettlement (ORR) - Long Beach, CA
April 2021– June 2021
Contracted by the Office of Refugee Resettlement (ORR), to assist with unaccompanied minors, housed at the Influx Care Facility in Long Beach, CA. Provided direct care supervision for Unaccompanied Children (UAC) in accordance with all local and federal standards/regulations (ORR). Responsible for maintaining the safety of diverse unaccompanied youths ages 5-17 living in a temporary shelter placement. Provided supervision of daily activities such as meals, hygiene, educational, recreational, and physical activities. Participated in team meetings by creating treatment strategies, intervention, case plans and procedures. Engaged in crisis intervention and supported youths with daily living skills. Collaborated with a treatment team of case managers, therapists, direct-care, and education staff to provide wholistic care. Kept accurate documentation of activity, incident reports, and meetings with youths. Performance Award Recognition – For team leadership, working extra hours to support the program and exceptional teaching statistics/productivity data.
Youth Care Worker – Bilingual (Spanish)
Ingenesis Staffing / Office of Refugee Resettlement (ORR) – Dallas, TX
March 2021 – April 2021
Contracted by the Office of Refugee Resettlement (ORR), to assist with unaccompanied minors, housed at the Influx Care Facility in Dallas, TX. Provided direct care supervision for Covid-19 positive, unaccompanied males, ages 14-17, in a therapeutic, secured setting in accordance with all local and federal standards/regulations (ORR). Provided supervision of daily activities such as meals, hygiene, educational, recreational, and physical activities. Assisted in creating structured activities for groups, and reinforced the youths in daily life skills, as appropriate for their age. Provided trauma-informed care and crisis intervention. Kept accurate documentation of activity, incident reports, and meetings with youths.
Medical Benefits Evaluator - Bilingual (Spanish)
Patient Matters, LLC / Parkland Memorial Hospital – Dallas, TX
June 2018 to September 20.20
Able to perform all responsibilities of a Medical Benefits Evaluator (MBE). Processing Patient, Treat & Release. Maintain a work queue in addition to various other duties. Conduct audits of files to determine processing accuracy and timeliness, contact and interview patients, and review case notes. Audit accounts in both Citrix and various hospital systems to verify the level of work activities, appropriate follow up and report findings back to management. Assist other MBE's when work queue has backlog of stale accounts. Provide and support training process. Assist in training new staff. Always promote and adhere to the Patient Matters culture, and continuously motivate other co-workers to excellence.
Financial Counselor – Bilingual (Spanish)
Conifer Health Solutions - Dallas, TX
May 2014 to June 2016
Reviews all patient's financial information prior to discharge for all patients and patients admitted and makes corrections, as necessary. Explains hospital billing and collection policies to patients, answers patient questions regarding their accounts. Assists employees with payroll deductions and discounts and assists in other areas of registration as needed.
Eligibility Specialist
Texas Dept. of Family Protective Services
January 2010 to February 2014
Eligibility Specialist for Child Protective Services, Region 10 (West Texas). Determined eligibility for children entering foster care placement. Based on criteria, made determination if child were to receive Federal Title IVE funding or State funding. Updated placements, level of service, and eligibility Initiated Foster Care Medicaid coverage for children entering Foster Care. Obtained Birth Certificates and Social Security Cards. Generated monthly reports pertaining to Title IV-E eligibility funding. Worked currently with Region 10 Social Security Coordinator, Adoption Services Negotiator and Bookkeeping Specialist.
Texas Works Advisor III
Texas Health & Human Services Commission - El Paso, TX
March 2006 to January 2010
Texas Works Advisor III, Health & Human Services Commission - Region 10 (West Texas) Determined eligibility for clients applying for Children's Medicaid use of specialized government websites to determine financial requirements of Medicaid applicants. Reviewed renewal applications for Children's Medicaid coverage. Issued emergency (temporary) Medicaid cards to clients.
Education
Major in Public Affairs
University of Texas at Dallas - Richardson, TX August 2016 to Present (Not Completed)
Dallas County Community College District - Dallas, TX 2014 to 2016 (Not completed)
El Paso Community College - El Paso, TX 2012 to 2014 (Not Completed}
Skills
Fluent Bilingual / Interpreter (Speak, read, write English / Spanish) Social work degree studies. Completed training in Food Stamps (SNAP). Extensive experience in eligibility and Medicaid Policy (HHSC). and HHSC policies and procedures. Skilled in intake, calendar management assessments, Service Plan development, crisis intervention, and comprehensive case management. Excellent organizational skills, familiar with most office software (Microsoft Outlook, Excel, Word, etc.), as well as specialized agency software (Passport, Data broker, etc.).
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