Associate Product Manager, Operations Director

Jason Palazini

Atlanta, Georgia • +1-978-***-**** • **********@*****.***

Product Manager

Seasoned technology manager with a decade of experience in leadership and process improvement. Adept at leveraging Agile methodologies to drive product innovation, optimize processes, and cost reduction. Proven track record of increasing revenue, managing cross- functional teams, and implementing strategic improvements. WORK EXPERIENCE

Encore Global • Atlanta, Georgia • 05/2024 - Present Director of Event Technology II

Freeman AV • 03/2023 - 03/2024

Project Manager

Convene • New York • 08/2019 - 12/2022

Associate Product Manager

Increased top-line revenue by 23% over PY through strategic product enhancements and targeted sales initiatives.

•

Achieved a 49% growth in EBITDA by optimizing operational processes and aligning team efforts with strategic business goals over the fiscal year.

•

Increased customer satisfaction scores by 109% within 6 months through targeted process and service improvements, exceeding KPIs, and achieving OSAT score of 95.2% for 2024 Year-End and improving customer retention.

•

Enhanced operational efficiency by implementing streamlined processes within 3 months, resulting in an 18% reduction in project turnaround time.

•

Drove $1.5 in revenue within 12 months using agile project management techniques and reducing equipment overage costs.

•

Efficiently managed equipment and labor assets resulting in a 5% reduction in costs for large-scale multi-site conferences.

•

Executed nine multi-site conferences with over 10,000 attendees, achieving 100% customer satisfaction and generating repeat business requests.

•

Integrated content management systems for conferences through the use of digital technology to improve presentation file version control in real-time environments.

•

Co-owned Convene's Meetings & Events products, contributing to product strategy and development.

•

Designed and implemented accessibility features such as live captioning and ASL interpretation for hybrid and virtual event broadcasts, enhancing user accessibility.

•

Managed user feedback database of internal and external user feedback, converting relevant tasks into Jira tickets and product roadmap.

•

Technical Producer

Technology Manager

EDUCATION

B.A. Theater & Technical Design

Southern Connecticut State University • New Haven, Connecticut CERTIFICATIONS

Certified SCRUM Product Owner

Scrum Alliance

SKILLS

Agile Methodologies, Process Improvement, Product Management, Product Ownership, Project Management, Stakeholder Management, Strategic Leadership Maintained rigorous documentation in Atlassian Confluence, LucidChart, LucidSpark, and Jira work, maintaining accurate documentation and project records.

•

Served as SCRUM Master, introducing agile methodologies to new teams, determining product requirements, and stakeholder management.

•

Owned AV Engineering Jira; backlog grooming, sprint planning, and user stories for Convene's Meeting & Events physical and digital products.

•

Demonstrated leadership by facilitating presenter onboarding and coordinating recording sessions with high-profile clients, including Fortune 500 companies, VIP executives, and political figures.

•

Provided real-time inter-departmental troubleshooting support in a broadcast environment, contributing to operational efficiency.

•

Successfully executed over 100 broadcast-quality virtual and hybrid events in 2021, consistently achieving a mean NPS score of 9.75.

•

Established operational standards for Technical Producers, including communication protocols, best practices, training materials, and new team member onboarding procedures.

•

Managed audio visual and IT networking needs for high-profile clients in New York City's Financial District within a 73k sq. ft. event space.

•

Led the hiring, training, and management of event operators, technology specialists, and technology supervisors.

•

Implemented capex investments to reduce outsourcing, resulting in an additional monthly tech revenue of $9.6K and increased property profitability.

•

Created a comprehensive 65-page document detailing loading policies, room dimensions, system specs, and recommended local vendors for external design customers.

•

Contact this candidate