Project Management Network Systems

JAMES B. BEARD

Hiawatha, Iowa ***** 816-***-**** *********@*****.*** https://www.linkedin.com/in/james-beard-7751a27/

SUMMARY

A technically proficient and highly analytical telecommunications professional with comprehensive expertise in circuit design, transport analysis, provisioning, cable pulling, CPE installs, circuit maintenance, and provider relations. Excellent oral and written communicator who excels when collaborating with teams and while completing individual responsibilities. A versatile and adaptable producer who perpetually exceeds goals, redefines expectations, and completes projects ahead of schedule.

Project Management Data Analysis Database Management Process Improvement Network Systems

Automation Troubleshooting Connectivity Documentation

EXPERIENCE

WINDSTREAM COMMUNICATIONS, Hiawatha, Iowa

Analyst I, 2022-2023

Ensured accuracy of existing data by correcting, transforming, cleaning, and standardizing established data to reflect reality, provide consistency, and foster uniformity throughout all systems where data resides, and transformed data to adhere with migration standards.

Utilized any internal system that housed Windstream data, including customer billing, inventory, and network systems and inventory to accomplish mission to keep information correct and consistent.

Learned to use legacy and new systems to complete specific tasks.

Remained engaged when there was large body of automation fallout or when automation was not applied.

WINDSTREAM COMMUNICATIONS, Hiawatha, Iowa

Network Analyst III, 2013-2020

Troubleshot, isolated, and led repair efforts for network transport outages and degradations ranging in size from DS3 to OC-192.

oEngaged with central office technicians and CLEC/ILEC when necessary.

Provided accurate and concise outage documentation via Remedy ticketing system.

Troubleshot network management issues to restore connectivity and visibility to several platforms, including Cisco 15454, Tellabs 5500, Alcatel 1630/1631, and DMX devices.

Utilized NGMSS to analyze CLRs, DLRs, and equipment allocations.

Served in lead role in maintaining network alarm reporting tool, Netcool.

ADDITIONAL EXPERIENCE

DISA CONUS (CACI Contractor), Scott Air Force Base, Illinois, Network Controller II, DGS Contract, 2008-2013. Monitored and provided proactive and reactive SONET surveillance, troubleshooting, restoration, and detailed documentation of service-affecting events and issues across DoD network. Worked with network elements, including Promina 800/400/200, ADTRAN M1/3, Nortel 3500, Cisco 15454, Ciena CoreStream, and Sycamore SN 16000 Intelligent Switch. Created trouble tickets with Remedy to document and track outages, issues, and trends affecting circuits ranging in size from T1 to OC-192. Cross-trained new employees on Cisco 15454 MSPP.

EMBARQ (MODIS-IT Contractor), Gardner, Kansas, Network Operations Technician, 2006-2007. Provided proactive and reactive network surveillance, troubleshooting, and restoration of service-affecting network events and issues, as well as technical assistance to Embarq field personnel. Assisted with trouble tracking, coordination, notification, escalation, and documentation of major network outages, efficiently minimizing customer and network impact.

BIRCH TELECOM, Kansas City, Missouri, Circuit Design Engineer, 2004-2005. Designed and provisioned voice and data T1s on Birch’s facility-based network. Developed, provisioned, and tested DSLs on DSLAMs. Provided support on all MAC orders. Utilized MetaSolv 4.5, LEX, Remedy, VeriGate, QIP, and 532L DCS. Gained familiarity with Frame Relay, ATM, and TCP/IP protocols. Served as member of five-person team that completed, one month ahead of schedule, consolidation of 53 DSLAMs in co-locations where Birch maintained dual footprint.

SPRINT, Overland Park, Kansas, Network Technical Specialist, 1996-2003. Provisioned, tested, troubleshot, maintained, and groomed circuits ranging in size from T1 to OC-192 to better utilize network capacity. Utilized Titan 5500/6500 DCS, Alcatel/NEC 4FBD SONET rings, and Cisco 15454 routers to perform tasks. Received six monthly performance awards during tenure. Developed standard circuit maintenance protocol that decreased network reportable outages to less than 1%.

QCC, INC., Overland Park, Kansas, LEC Provisioner II, 1996-1997. Developed, tested, and implemented electronic PIC process. Compiled PIC reports. Verified billing statements.

FEIST LONG DISTANCE, Wichita, Kansas, Customer Premise Technician II, 1994-1995. Installed, serviced, and repaired company-provided customer premise equipment. Oversaw customer site telephony documentation. Determined point of demarcation at customer premise, utilized butt set and digit grabber, and adhered to wiring color code.

EDUCATION

DEVRY UNIVERSITY

BS, Telecommunications Management

CERTIFICATION

ITIL v4 Certified

PROFESSIONAL DEVELOPMENT

Completed 7 Habits of Highly Effective People training course.

Completed Nortel 3500 Training, 40 hours

Completed Promina 800 Training, 40 hours

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