Program Development Service Delivery

Betsy Ann Banks

***** ***** ******* **** ************ Heights, OH 44122

Email: betsyannbanks @gmail.com

Phone: 216-***-****

Summary of Qualifications

I am an accomplished professional with over 20 years of experience in program development, execution, and evaluation across diverse industries. I have a proven track record in creating and implementing innovative programs aligned with organizational strategy. I have also demonstrated leadership capabilities with a history of effectively supervising and motivating teams to achieve organizational objectives.

Core Competencies

Program Development & Management: Extensive experience in designing, implementing, and evaluating programs to achieve organizational success.

Leadership & Team Management: Proven ability to lead teams, foster collaboration, and drive performance.

Financial Management: Expertise in budget planning, monitoring, and analysis for optimal financial performance.

Communication & Interpersonal Skills: Exceptional verbal and written communication skills; adept at public speaking and team motivation.

Process Improvement: Skilled in streamlining workflows, enhancing efficiency, and improving service delivery.

Customer Relationship Management: Strong relationship-building skills with a focus on negotiation and achieving objectives.

Instruction & Curriculum Development: Over 10 years of experience in creating and delivering educational content.

Technical Proficiency: Proficient in Microsoft Office Suite, desktop publishing, and internet research.

Professional Experience

Raphael’s School of Beauty - North Olmsted, OH

Esthetic Advanced Instructor (2022 – 2024)

Instructed and Trained students in preparation for Ohio state boards

Educated students to pass state board exams covering theory and practical skills in

skincare, makeup, and beauty treatments.

Accessed their knowledge and skills through written exams demos and hands on evaluation.

Buckeye Medical Supply & Equipment – South Euclid, OH

Customer Sales Representative (2020 – 2022)

Provided personalized service and direct sales for medical equipment and supplies.

Negotiated prices and service agreements, meeting and exceeding team revenue goals.

Built lasting relationships with healthcare professionals to drive consistent referrals.

Simply Betsy Company – Cleveland, OH

CEO/Founder (2008 – Present)

Founded and operated a skincare business specializing in chemical-free, vegan products.

Developed product lines, managed branding, and cultivated a loyal customer base.

Hope Academy – Cleveland, OH

Teacher’s Aide (2005 – 2006)

Supported classroom management and student engagement activities.

Provided tutoring for struggling students, leading to measurable academic improvement.

Access Mortgage – Cleveland, OH

Loan Officer (2004 – 2006)

Generated new residential mortgage business and achieved sales targets.

Cultivated strong referral networks with clients, Realtors, and developers.

Education

Kent State University – Kent, OH

Bachelor’s Studies in Pan African Studies (1989 – 1995)

Cuyahoga Community College – Cleveland, OH

Early Childhood Education Administration Certification (1997 – 1998)

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