Customer Service Inside Sales
Resume:
Natasja Gaumond
Webster, MA *****
*******************@***********.***
Professional Summary
I have a willingness to learn and grow. I believe knowledge is power and I’m excited to experience and learn more.
Work Experience
Retail Lead Budtender & Inventory
OCS Green Leaves d/b/a Perpetual Brands-Millbury, MA June 2023 to September 2024
As the Retail & Inventory Lead I was responsible for many things.
• making sure all interactions from inventory in back of house to the sale of the product was accurate and all state regulations were followed and executed correctly.
• Validated the guests concerns, needs, and goals by approaching each interaction with a positive attitude, welcoming tone of voice, empathy, and effective communication skills.
• have an understanding of METRC and how to accept transfers from other licenses (MED & Adult Use)
• knowledge on maintaining accurate inventory in METRC and POS system (Dutchie)
• helped with employee scheduling, updates, time off requests.
• responsible for opening and closing out registers at the beginning and end of shifts. Inside Sales Representative
Unilock-Uxbridge-MA
June 2021 to May 2023
As an inside sales/customer service representative I was responsible for many things. I worked in a fast- paced environment and possessed urgency in customer service. I worked very closely with each territory manager and the yard team members.
● Answered phones and handled customer requests with a friendly demeanor, and willingness to help at all times.
● Supported retail customers and contractors with their purchases, order entry and any future inquiries that arise.
● Retrieved hand-selected product samples from designated sample areas and loaded into requested areas.
● Confirmed orders for invoice processing and posting.
● Reviewed outstanding orders to check for status change on non-committed products at time of entry.
● Performed random tractor-trailer checks to ensure load accuracy before delivery.
● Participated in and assisted with cycle counting throughout the year, as well as yearly full yard counts. Administrative Assistant Manager
Behavioral Healthcare Services-Worcester, MA
July 2020 to June 2021
As the assistant manager of the intake department at a Behavioral Health doctors office, I answered phone calls and was responsible for scheduling appointments for our new patients and getting them through the intake process. I helped guide the intake team to specific goals and made sure our new patient intakes were always in an upward motion. I made sure our patients had the proper identification and paperwork completed in order to be seen. Patient care is a priority and I will go above and beyond to make that happen.
I was responsible for employees timesheets and submitting to payroll as well as time off requests. The intake department maintains the providers and clinicians schedules for new patients.
● Managed day-to-day operations of The Intake Department
● Performed administrative duties such as filing, faxing and scheduling
● Processed timecards
Assistant Dispensary Manager
Curaleaf-Oxford-MA
February 2017 to July 2020
Under the direction of the Dispensary, I oversaw the operation of the Curaleaf Dispensary. I was responsible for full management duties in the absence of the Dispensary Manager. I worked to improve dispensary sales, profitability, and image through extraordinary customer service, protection of store assets, and supervising team members.
● Monitored and analyzed the customer service provided by team members. Offering feedback and coaching.
● Greeted patients and offered assistance with products and services.
● Modeled and shared customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits and Curaleaf service traits.
● Resolved customer complaints and helped respond to customers' special needs and requests. Patient Access Services Representative
UMass Memorial Medical Center-Worcester, MA
January 2015 to December 2017
Duties: I take inbound phone calls for many specialty clinics and help patients with all of their appointment needs.
Each time a patient calls I must ensure that I am talking to the patient or an authorized family member or friend by following all HIPAA compliance protocols. I update all patient information in our system and verify insurances. I communicate with staff to ensure patient needs are taken care of including prescriptions, urgent needs, and clinical questions. Most importantly, I provide great customer service to all of the callers.
Education
Associate of Applied Science in Entertainment Management in Spreadsheet Management
Bay State College - Boston, MA
January 2007 to December 2009
Contact this candidate