Operations Manager Quality Assurance

Ed Alvarez

***** ** **** ****, *****, FL ***** - 305-***-**** - **********@*****.***

Career Profile:

Experienced Warehouse Supervisor/Operations Manager. Exceptional organization skills, detail oriented, quality assurance, anticipates and resolves problems. Interacts with all levels of management.

Core Strengths and Skill Set:

Strategically manage warehouse in compliance with company’s policies and vision

Constantly develop knowledge of logistics ecosystem

Serve as a liaison between our logistics partners and carriers

Oversee receiving, warehousing, distribution and 3PL operations

Setup layout and ensure efficient space utilization

Initiate, coordinate and enforce optimal operational policies and procedures

Adhere to all warehousing, handling and shipping legislation requirements

Maintain standards of health and safety, hygiene and security

Work with Operational Manager to optimize budget

Liaise with drivers, employees, customer service, and transport companies

Recruit, select, orient, coach and motivate employees

Receive feedback and monitor the quality of services provided

Solve package and driver issues as they arise

Professional Experience:

Sway Miami, Miami, FL – Warehouse Manager (Nov 22, 2022 – Current)

Direct receiving, warehousing and distribution operations. Oversee efficient receipt, storage, value-adding servicing and dispatch of a wide variety of products. Create, assign, optimize all pick-up and drop off routes for independent 1099 drivers. Assign carrier runs (UPS, FEDEX, USPS) to drop off all packages/boxes. Create and submit Manifests/Reports listing all customer returns to our corporate partners. Ensure productivity targets are achieved and that all warehouse processes are running smoothly and promptly.

Burlington Stores, Miami Shores, FL - Receiving Supervisor (Feb 2020 – May 2022)

Receive/record all merchandise delivered daily. Supervise, coach, and train warehouse crew. Collaborate with L&P conducting inventory/ sales audits to assure store accuracy. Oversee schedules, workflow, any morning/opening assignments, cash registers, deposits, schedules, mark-downs, seasonal. Resolve equipment issues. Schedule trash compactor/baler container pickup requests. Document all Debits as Received Damaged or Damaged In-Store. Enforce specific instructions and safety policies in warehouse and sales floor are up to date and followed according to policy. Assist HVAC, Fire, Alarm Inspectors/Contractors with warehouse issues. Handle disciplinary actions and/or termination of receiving staff with Store Manager.

Office Depot-OfficeMax, Miami, FL. Operations Manager (Jan 2018 – Feb 2020)

Receive and record pallet supplies delivered daily. Collaborate with other department managers to ensure merchandise is in correct assigned locations based on store floor plans/policy. Merchandise development with all promotional or seasonal changes. Perform all Open/Close store operations such as setting up cash registers, safe deposits, change orders, chargebacks. Report any received damaged or in-store damaged goods. Supervise and coach store associates with assigned daily duties such as price changes, mark-downs, discontinued items and store recovery. Perform other department related duties as assigned by General Manager.

One MRG. LLC, Wayne, NJ – Regional Relationship Manager (Sept 2009 – Dec 2017)

Manage Portfolio 300+ customers across Northeast Region. Card Payment Solutions processors and POS systems provider. Collaborated with local, regional, and national banks business clients’ pricings for Visa, Mastercard, Discover and AMEX transactions. Managed all aspects of the relationship.

Education: Fairleigh Dickinson University - Bachelor of Arts, Business Administration

PC Skills: MS Office (Outlook, Word, Excel) Excellent Internet skills

Languages: Bi-Lingual, Fluent English/Spanish, speak, read and write

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