Customer Service Representative
Resume:
Renata Avery ** Cottage oaks way Apt ***
Angier NC, 27501
**.************@*****.***
Customer service representative provided customer support to clients needing assistance with service plans. Researched inquiries, answered questions and offered solutions to resolve issues. Considered a valuable team player with great organizational skills. Hardworking customer service representatives assessed charges for services requested or collected deposits and payments. Contacted customers regarding status updates or adjustments. Trained customers on new policies or procedures and responded to emails or messages in a timely manner.
EXPERIENCE
Cashier, Big Lots
Fuquay Varina, NC August 2021 - August 2022
● Giving great customer service, helping customers with their order, checking out customers.
● Processed customer orders and accurately handled payment transactions.
● Maintained a clean and organized workspace, promoting a welcoming environment for customers.
SKILLS
Microsoft
Excel
Power Point
Customer Service
Customer
Assistance
Work Ethic and
Integrity
Patience and
Empathy
Customer service
excellence
AWARDS
Certificate Nurse
Assistant
● Award for
completing
medicare
insurance training
● License minister
.
LANGUAGES
English
Handler, Fedex
Raleigh Durham, NC September 2014 - November 2015
● Scanning packages, loading the packages into the correct location can.
● Assisted with loading and unloading trucks, ensuring proper weight distribution for safe transportation and minimizing the risk of damage to goods during transit.
● Maintained a clean, organized warehouse space for efficient operations and easy navigation during peak shipping seasons.
● Handled sensitive materials responsibly in compliance with regulatory guidelines and client requirements.
● Improved package handling efficiency by implementing proper lifting techniques and using equipment effectively. Customer Service, ACS
Cary, NC August 2008 - October 2011
● Enrolling participants in health benefits, Answering Incoming calls, Problem solving.
● Established long-term customer relationships by
providing exceptional customer service.
● Supported customer service improvements with
detailed feedback analysis.
● Improved overall client satisfaction by consistently providing exceptional customer service.
Customer Service, American Airlines
Cary, NC October 2005 - August 2006
● Booking flight, verifying itinerary, Taking payment over the phone.
● Answered customer telephone calls promptly to avoid on-hold wait times.
● Handled escalated calls, successfully deescalating situations while finding solutions to meet client expectations.
● Achieved high service level scores by effectively resolving customer issues during the first contact.
EDUCATION
South Johnston High, Four Oaks NC — High school Diploma 08/ 1996 - June 1999
General Studies
Thomas Health Care Inst, Raleigh NC — Certificate CNA 02/ 2000 - 02/ 2000
Customer service,helping patients with their medical care. PROJECTS
Ready & Anoitant Production — Stage Play/Writer
Television and Film, modeling and traveling
Showcase your Television and Film, modeling and traveling to an employer DETAILS
I've attended training from Avanti modeling and talent management and received a certificate of completion to work in the industry for modeling for different companies and to apply for movie roles
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