Customer Service Support Worker

Errol Puene

Email: *****.***********@*****.*** I Tel: 647-***-**** I 16 Lanercost Way Brampton

Summary

I'm an extremely motivated worker who enjoys taking on new tasks. I am collaborative, dependable, and have a great work ethic. I can adapt to working efficiently without supervision and rapidly master new abilities.

Skills

Bilingual Independent

Fast learner Organized

Flexibility Dependable

Hardworking Excellent communication skills

Experience

Brampton, ON

Beyond Services-Choice Matters Personal Support Worker February 1st, 2022 to July 10th, 2023

● I developed a trusting rapport with my client to facilitate smooth quality care.

● Maintained a clean and well-organized environment for client happiness and safety. I also accompanied and transported my client to daily activities and appointments. Brampton, ON

Senior Customer Service GoodLife Fitness

July 10th, 2019 to March 26th, 2020

● Responded to customer queries and complaints through phone, email, and live chat.

● Awarded ‘Employee of the Month’ twice for excellent service standards and commitment.

● Assisted in implementing a new CRM system that improved the tracking of customer interactions.

● Actively worked to display a courteous and empathetic attitude to customers, resulting in a net promoter score of over 40.

● Quickly triaged incoming calls, and escalated calls necessary, reducing the average time to resolution by 19%.

Brampton, ON

Metro Bramalea Center City

July 7th, 2018 to Sept 15th, 2018

● Assisted customers with finding specific products, answered questions and offered product advice.

● Completed daily recovery tasks to keep areas clean and neat for maximum productivity.

● Learned duties of other food departments to provide coverage and keep the store operational.

Brampton, ON

Pizza Hut

April 30th 2021 to May 01st 2023

Kitchen Cooker/ Cleaner/ Server

● Answered customer questions and provided store information.

● Accepted cash and credit card payments, issued receipts and provided change.

● Completed daily recovery tasks to keep areas clean for maximum productivity. Through organizing and refilling displays and goods racks, the store's appearance was maintained.

Education

College Boreal l Toronto, ON

7/2022 - 9/2024

Volunteer Experience

● Volunteered as a camp leader in Camp Cougar.

● Volunteered as a school Tutor for students in high school Saint Famille.

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