Customer Service Representative
Resume:
Keisha Smith
Ypsilanti, MI
Patient Service Representative with 23 years of healthcare experience Customer service. Work Experience
Patient Registration Representative
Michigan Medicine - Ann Arbor, MI
August 2000 to August 2023
Was able to effectively respond to customer requests via phone and email, as well as answer questions and inquiries.
Used Software to add medical insurance information to patients charts. Tracked down non-participating and out-of-network insurance plans and collaborated with patients and providers to resolve issues.
Used System to image and scan patient and registration documentation into an electronic patient record. Double-checked the data's accuracy and integrity.
Assisted Number customers by answering questions, responding to inquiries, and handling phone requests in an average Timeframe.
Stocker
Limited Too
June 1998 to June 1999
Checked sales floor stock levels on a regular basis to ensure that backstock merchandise was replenished before it ran out.
Education
Ypsilanti Community High School - Ypsilanti, MI
1999
Skills
• Clerical support Insurance verifying
Materials preparation Data entry
Data analysis Customer service
Organization Epic system
Communications Multiple phones
Regulatory compliance Verify insurance systems
• Sales
• Customer service
• Stocking
• Medical records
• Documentation review
• Hospital Experience
• HIPAA
• Medical Terminology
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