Human Resources Assistant
Resume:
Ashley Woods
*****.********@*****.*** 951-***-****
PROFILE
A dedicated and results-oriented professional embarking on a new journey as a Human Resource Associate Partner with a background in Learning and Development and Teaching Artistry. Bringing three years of expertise in designing and implementing effective training programs, managing benefits, and orchestrating events. Demonstrated proficiency in cultivating relationships with stakeholders and successfully handling multiple projects concurrently. Enthusiastic about adapting to a new challenge and eager to acquire additional skills for success in the dynamic and engaging realm of Human Resources.
WORK EXPERIENCE
Amazon
Beaumont, CA
Human Resources Assistant II (PXT)
Nov 2023 - Present
• Respond accurately and professionally to questions and concerns from associates through various channels (in-person, email, phone, etc.) in a timely manner, ensuring a positive and exemplary associate experience.
• Identify and escalate discrepancies or issues arising from associate interactions, such as Leave of Absence, accommodations, or other employee relations matters, demonstrating a proactive problem-solving approach.
• Enter and review associate data within HRIS and payroll systems promptly and accurately. Utilize data analysis skills to compile, assess, and leverage critical business metrics such as attendance, attrition, engagement, and labor fill.
• Advocate for the employee experience by providing subject matter expertise to associates and leadership on people practices, systems, and resources. Partner effectively with leaders, teams, and partners to deliver world-class service, including educating associates on self-service tools and drafting/distributing communications.
Learning Trainer
Dec 2020 – Oct 2023
• Conducted over 10 training sessions, serving up to 50 learners each, resulting in a 35% improvement in knowledge retention and reinforcement of new skills.
• Led orientation sessions for 1000+ new hires, delivering a thorough overview of company policies and procedures. Implemented interactive practices to enhance comprehension and assimilation.
• Analyzed job performance data, conducted surveys, and engaged with managers and employees to assess training needs. Provided continuous support through coaching, mentoring, and access to additional learning resources, fostering a culture of ongoing development within the organization.
Prison Arts Collective
San Bernardino, CA
Lead Teaching Artist
Dec 2015 - Aug 2019
• Planned and facilitated arts-based workshops for youth ages 5-18 to adults.
• Collaborated with educators to develop curriculum that integrated arts and academic subjects. Conducted assessments and provided feedback to students to support their growth and development.
• Managed budgets, coordinated events, and maintained relationships with community partners.
• Developed partnerships with 5 local prisons within the region, resulting in 10 collaborative art programs providing enrichment to +200 students.
EDUCATION AND CERTIFICATES
California State University, San Bernardino
San Bernardino, CA
BA in Art Education
Jun. 2017
University of California Riverside
Riverside, CA
Certificate in Executive Assistant
May 2021
University of Redlands
Redlands, CA
Certificate in Human Resource Management
Oct. 2023
LEADERSHIP EXPERIENCE
Amazon
Beaumont, CA
Learning Trainer
Feb.2019 - Present
• Managed daily operations of the department, including scheduling and delegating tasks to ensure seamless workflow and timely completion of projects, resulting in a 95% satisfaction rate from colleagues.
• Revamped equipment procurement and maintenance procedures, reducing equipment downtime by 30%.
• Developed and executed comprehensive new employee recognition program resulting in a 30% increase in employee satisfaction rates and a 10% decrease in turnover.
• Conducted thorough audits of employee records, identifying, and mitigating potential compliance risks in 95% of cases, resulting in a 30% reduction in legal liability.
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