Technical Support It Systems
Resume:
ER
Eddie Reed
Experienced Helpdesk Technician with over five years of technical support expertise seeking to transition into a Helpdesk Management role. Possess a Bachelor of Science in Maritime Transportation and Management, coupled with a proven record of accomplishment in effectively managing IT systems and providing exceptional customer service.
Location
Houston, TX
Phone
*****.******@*****.***
https://www.linkedin.com/in/eddie-reed-8542681b3?utm_source=share&utm_campaign=share_via&utm_content=profile&utm_medium=ios_app
Experience
July 2023 - Present
Helpdesk Technician I Arrow Child and Family Ministries Houston, TX
Manage and maintain IT infrastructure, including hardware, software, and networking systems.
Provide technical support and troubleshooting for end-users, ensuring minimal downtime and optimal performance.
Implement IT policies and procedures to enhance security and efficiency.
Collaborate with cross-functional teams to identify and address IT needs and requirements.
November 2022 - March 2023
IT Administrator WaterBridge LLC Houston, TX
Administered and maintained IT systems, including servers, workstations, and networking equipment.
Provided technical support and resolved issues for internal users, ensuring smooth operations.
Implemented backup and disaster recovery plans to safeguard critical data and systems.
Assisted in the implementation of new IT projects and initiatives.
October 2021 - November 2022
Delivered technical support and assistance to end-users, resolving hardware, software, and network-related issues.
Utilized ticketing systems to log, track, and prioritize support requests, ensuring timely resolution.
Conducted system diagnostics and troubleshooting to identify root causes of technical issues.
Education
Texas Southern University Houston, TX
May 2015 Bachelors of Science – Maritime Transportation Security and Management.
Key skills and characteristics
• Managed and maintained SCCM infrastructure, including installation, configuration, and troubleshooting of SCCM sites and roles.
• Deployed and managed software applications across a diverse enterprise environment, ensuring timely updates and consistent configuration.
• Developed and implemented compliance settings and configuration baselines to enforce security policies and standardize system configurations.
• Created and deployed custom task sequences for operating system deployment (OSD) and software installation, streamlining processes and reducing deployment times.
• Integrated SCCM with Active Directory to automate system discovery, group management, and user-based deployments.
• Produced detailed reports and dashboards using SCCM's reporting services to analyze system performance, deployment status, and compliance metrics.
• Provided technical support and training to IT staff and end-users on SCCM processes, tools, and best practices.
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