Customer Service Department Manager

John Kuchemann

St. Catharines, ON, L*R *P*, ***********@*****.***, 905-***-****

Summary

Highly motivated employee with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Skills

Holds over 15 years of customer service experience with a reputation for building a strong rapport with customers resulting in repeat business

Certified tow motor operator with over 5 years of experience operating the machinery

Knowledgeable in safe workplaces practices and procedures

Employment Experience

Department Manager – Appliances and Flooring, Rona Canada, Welland, ON 2020 – 2024

Lead and manage a team of 5 employees within the appliance and floor department, ensuring that all tasks are completed efficiently and on time

Created bi-weekly schedules, and coordinated requests for time off

Developed strategies to improve customer service and increase sales

Resolved customer complaints promptly and professionally in order to maintain good relationships with clients

Worked closely with sales associates to complete tasks

Performed opening and closing duties as part of management team and handled cash management

Coached and trained new staff members, providing guidance on department policies and procedures

Ensured that Tow Motor certificate is regularly renewed and maintained

Casino Table Games Dealer, Niagara Casinos, Niagara Falls, ON 1996 – 2020

Dealt various casino table games including Blackjack, Baccarat, and worked the VIP room for 13 years

Provided excellent customer service while interacting with players in a friendly manner

Inspected cards, and chips, for damage or tampering; removed any suspected chips or cards from tables and notified the supervisor so that a final decision can be made

Alerted floor supervisors of any suspicious behavior among patrons

Monitored player activity to detect any potential cheating attempts

Maintained enjoyable environment by entertaining and engaging players at tables

Assisted customers with questions about rules or game play

Verified customer identification to ensure compliance with gaming regulations

Education

Tow Motor Certificate (Exp 06/25), Lift Train Services, Mississauga, ON

Additional Certificate included:

Counterbalance/Narrow Aisle

Counterbalance

Narrow Aisle

Power Walkie/Rider

Order Picker

Propane Cylinder Exchange

Cabinet Maker: Fine Woodworking Certificate, Conestoga College Institute of Technology, Kitchener, ON

Ontario Secondary School Diploma, E.L. Crossley Secondary School, Fonthill, ON

References Available Upon Request

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