Business Analyst Scrum Master

Sowmya Mandalemula

(M): 848-***-****/(E): **********@*****.***

Summary:

Seasoned Project Management consultant with over 10+ years of IT and 5+ years of Salesforce experience as a Product Owner, Scrum Master, Administrator, and Business Analyst.

Extensive experience in SFDC implementation, integration, and customization, Proficient with salesforce cloud (Sales, Service, Marketing, and Contact Center), and Force.com.

Good knowledge of Agile frameworks including Scrum, XP, Lean and Kanban and an in-depth understanding of Salesforce business processes, classic and lightning frameworks.

Experienced in coaching teams in business value, user needs and collaboration, self-organization, Lean - Agile values and principles, and DevOps processes.

Adept at training users, providing technical support, and ensuring systems security, integrity and hands-on experience working with Salesforce Customer and Partner Portals.

Strong knowledge of integration with Point of sale (POS) systems like GAAP, Oracle Simphony and Micros, NCR & EIOS etc.

Certifications:

PMI Certified Project Management Professional (PMP)

Certified Professional Scrum Master (PSM I)

Certified Salesforce Administrator

Certified Salesforce Business Analyst

Certified ISTQB Test Engineer

Professional Experience:

Pizza Hut (APAC and META Regions)/STIC SOFT E- Solutions Pvt. Ltd 02/19 - 11/24

Product Owner/Agile Project Manager

Responsible for roadmap creation aligned with business goals, prioritization, and delivery, communicate project status, and escalate issues to management.

Own and manage product backlog, Track Iteration/Sprint progress and remove impediments, identify process re-engineering and improvement opportunities.

Facilitate daily standups, planning, refinement/grooming, reviews and retrospectives and serve as Technical and Functional liaison between customers, end users, and developers.

Develop and execute change management plans to ensure smooth transition, gather feedback, design and maintain reports, analytics dashboards, provide insights into business performance.

Conduct market research and competitive analysis leveraging Adjust, Braze, Google Analytics and Emarsys to identify new opportunities and suggest product modifications.

Review and validate solutions in SIT environment before deployment, coordinate all testing activities, and UAT sessions.

Yum Brands-KFC/Suntech Systems 2019 - 2021

Salesforce Administrator/Business Analyst

Collaborate with stakeholders to understand business needs and objectives, document requirements, use cases, functional specifications, clarify and resolve ambiguities.

Migrate code from sandbox to Test and validate the production package with the user stories for each release and work with end-users and management to document, and deploy complex processes.

Implement Apex Classes, Triggers, and Visualforce pages, modify record types to setup for different Page layouts based on profiles.

Setup role hierarchy, permissions, create different profiles and assign users based on the roles in the organization.

Assist with data migration activities such as cleansing of data and mapping of source to target systems, continuous integration & delivery ensuring seamless deployments and version control.

Work with management and scrum teams to remove enterprise-wide systemic obstacles that block the team, application of team's ability to achieve sustainable increases in velocity.

Ecommerce & Banking - Lien services (USA and Mexico) 10/14 - 01/19

Systems Analyst/Test Engineer

Develop clear vision and strategy for the POS system, prioritize features and functionalities, Translate business requirements into technical specifications.

Analyze business requirements, document test scenarios, develop and execute formal test plans to ensure the delivery of quality software applications.

Create, maintain and execute detailed test cases/scripts and perform regression testing of Mobile and Web apps across multiple platforms.

Document all problems and assist in their resolution, define and track quality assurance metrics such as defects, defect counts, test results and test status.

Collect and analyze data for process evaluation and improvements, and integrate them into business processes to address the needs of the business.

Responsible for testing efforts which include end to end and user acceptance testing phases utilizing best practices in software testing methodologies.

Education:

Bachelors in Technology (Information technology) from Jawaharlal Nehru Technological University (JNTU) - Kakinada, India 2008 - 2012

Tools and Technologies:

Agile Tools: JIRA, VersionOne, Trello, Monday.com, Confluence, Lucidchart, Draw.io, Figma etc.

Programming Languages: Apex, Visual Basic, JavaScript

Version Controls: Perforce, GitHub, Bitbucket, ANT Deployments, Jenkins Deployments

Integrated Development Environments (IDE): Eclipse, Sublime Text, ASIDE.IO

Reports/Dashboards: Tableau, Power BI, Excel Pivot Tables/Charts

Integrations: SOAP, REST API, WSDL, XML

MS Office: Word, PowerPoint, Excel, Visio, SharePoint, MS-Project

Salesforce: Copado DevOps, Classic, Lightning, DX, Apex Classes, Apex Triggers, Force.Com IDE, SOQL, SOSL, Data Loader, Data Loader.io, Visualforce Pages, Workbench, Email Messaging, Reports and Dashboards, Page Layouts, Custom Objects, Custom Tabs, App Exchange, Einstein Analytics, Connected Apps, SSO Certification/Logins, Event Monitoring, Sales, Service and Marketing Cloud Packages, Lookup/Master Detail Relationships, Workflows, Approval Processes, Field Updates and Security, Change Sets, Scheduled jobs, Bulk Load Monitoring, Code Coverage, Test Classes, and Scratch Orgs etc.

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