Customer Service Project Management

Terence Mondella

Dynamic professional with a proven track record in project management and customer service, notably at Brookfield Residential. Excelled in safety management and relationship building, ensuring project deliverables met the highest standards. Skilled in Microsoft Office and teamwork, consistently achieving goals within tight deadlines. Skills

Work Experience

Warranty Technician

Brookfield Residential, Calgary, AB December 2024 - January 2025 Conducted home inspections with customers to identify warranty work created work orders and set up trade days.

Calgary, AB T1Y 3A8 403-***-****

**********@*****.***

Microsoft office

Task prioritization

Safety management

Construction

Project management

Written communication

Excellent communication

Customer service

Detail orientation

Maintenance and repair

Safety protocols

Active listening

Relationship building

Teamwork and collaboration

Troubleshooting and Diagnostics

Service records management

Computer skills

Attention to detail

Customer relations

Teamwork

Foreman Painter for Service

Zoom Painting, Calgary, AB April 2022 - November 2024 Painter Handyman

Accord Painting for the Calgary City Police, Calgary, AB

January 2019 - March 2022

Project Manager for United

United, Calgary, AB January 2016 - January 2022

Education

Diploma

James Fowler, Calgary, AB

Languages

Checked paint quality, prepared mixes and monitored coverage. Used brushes, rollers and spray guns to complete jobs with speed and accuracy. Oversaw site preparation and job planning for buildings with up to Number square feet. Completed final walkthroughs at job sites to close out projects. Supervised team of Number professionals completing painting work for commercial, industrial and residential customers.

Inspected completed work for adherence to very strict guidelines and highest quality standards. Provided supervisor with daily status report on all job tasks and workers' duties. Painted surfaces using brushes, spray guns, and paint rollers. Painted indoor areas such as hallways, bathrooms, and lobbies. Applied putty, wood filler, spackling, and caulks to prep uneven surfaces and fill in Repaired drywall and plaster prior to painting

Did maintenance work in and around all police districts Met project deadlines without sacrificing build quality or workplace safety. Planned, designed, and scheduled phases for large projects. Identified plans and resources required to meet project goals and objectives. Proved successful working within tight deadlines and a fast-paced environment. Coordinated material procurement and required services for projects within budget requirements. Negotiated and managed third-party contracts related to project deliverables. Maintained open communication by presenting regular updates on project status to customers. English

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