Customer Service Maintenance Technician

Solomon M Tessema

Electronics Maintenance Technician/Kitchen Designer

Las Vegas, Nevada- **********-**********@*****.***

Personal Profile

I am a multi-skilled individual with technical and customer service experience. These include designing kitchens using versatile 3D modelling Software and overseeing Kitchen cabinet production and installation. I am also an experienced electronics technician maintaining cash machines and heavy-duty printers Furthermore, I am an experienced supermarket manager, where my strength lies in forming and maintaining strong relationships with suppliers, manufacturers, retailers, and consumers to promote and ensure that the right products are delivered to the right location on time and at a reasonable cost.

Key Skills

I have organisational skills to manage multiple projects and meet deadlines.

I have proficient IT and technology skills to use and manage the various technologies that facilitate and enhance logistics operations.

I have proven experience and knowledge of construction techniques and materials. I also have strong artistic and design skills and an eye for detail.

I thrive in problem-solving to address design challenges and create innovative solutions.

I have strong analytical skills to collect, process, and interpret information from various sources, such as inventory, transportation, warehousing, distribution, and customer service.

I have excellent communication skills with suppliers, customers, managers, and regulators

I have strong leadership skills to motivate, inspire employees and guide a team of logistics professionals,

I have effective negotiation skills to negotiate contracts, prices, terms, and conditions with various parties, such as vendors, carriers, and customers.

I understand international trade laws and regulations, global supply chain management and logistics.

I have a US valid driving licence with no restrictions.

Experience

Import and export officer - Helyhos Import Export (06 Sept 2019- 25.10.2024)

I prepared documents and forms to move goods efficiently through import and export steps and procedures. I reviewed paperwork and documents to ensure shipping, handling, storage charges, and customs fees were billed correctly. I maintained a database that tracks merchandise. I managed the imports coming to the home country and the export of goods going out of the home country, along with the general duties at the office.

Supermarket Manager – Click Supermarket (05 Nov 2018- 21 Aug 2019)

I supervised the inventory and coordinated and tracked the movement of goods through logistic pathways, managing how supplies were bought, stored, and transported to their final destination. I managed a team of employees and motivated them to boost sales and ensure efficiency. I promote the business in the local area by liaising with the community, including local newspapers. Improve the business by initiating changes, such as revising opening hours to ensure the store can effectively compete in the local market. I regularly toured the sales floor, speaking with customers and colleagues and determining areas where urgent issues needed to be solved. I Attended and chaired meetings, responded to customer comments and complaints, and resolved security, legal, and health and safety problems. Maintained awareness of market trends in the retail sector, managed stock levels, and made key decisions regarding stock control. I am also good delegator and can utilise staff strength and train staff in the areas they need development.

Liaison Officer/Purchaser/Driver- JCCDO January (06 Jan 2014- 02 Nov 2018)

during my employment with Jerusalem Children and Development Organisation, I represented the Finance Head, facilitating communication and collaboration between departments, teams, and organisations. I also worked as a light vehicle driver.

Kitchen Cabinet Designer/Salesperson-Jelbabet Furniture (15 March 2010- 4 Dec 2013) I created detailed drawings and 3D models of cabinet designs. I worked with clients to discuss all aspects of creating, remodelling, or updating the kitchen area of their homes. I designed the client's kitchen according to their choice of building materials, themes, colours, and patterns suitable for the room layouts. I prepared estimates and proposals for clients. I Supervised the fabrication and installation of cabinets and storage systems. I worked in collaboration with other professionals, such as architects and contractors. I ensured all designs met industry standards and building codes.

Freelance Electronics Technician 09 Dec 1994-11 March 2010

I repaired and maintained Cash machines and heavy-duty printers for various businesses, including banks. I had excellent knowledge of various printer models, troubleshooting and resolving technical issues. I worked independently to meet customer requirements.

Education

GED – Currently attending evening GED at College of South Navada- due to complete in March 2025. I also have a High School Certificate from Ethiopia equivalent to GED.

Ethiopian Commodity Exchange, Certificate - Trade Representative: National Exchange Actors Association, 2024.

Mobile apparatus software maintenance and hardware maintenance Certificate Nollicom Information Technology Institute under Addis Ababa City Education Administration Education Bureau, 2006.

Globalis International, Certificate in Hardware Training on Passbook Printers MDP40T, SP40, 9000 Series Dot Matrix Printer & 5100 Line Printers, Dubai, 2005.

Certificate in Maintenance of System Unit and Basic Networking, Computer Maintenance A+, EPROM Institute,2002-2003.

Maintenance and Technical training on De La Rue banknote & coin counting machines, De La Rue, South Africa, 2002.

International export marketing- - Chamber of Commerce, certificate of workshop participation in 1998.

Diploma in Electronics- NECAT Technical School. 1993 – 1994.

Dell Training course in dbase IV, Lotus 1-2-3, Word Perfect 6.0, Alta Computer LTD. 1992 – 1993.

High School graduate - Bole & Yekatit 66 Secondary school, Ethiopia completed 1992.

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