Warehouse Lead Customer Service

Reshard Carrie

**** **** ****** ***. **** Plano, Texas 75074

469-***-**** ********@*****.***

Professional Summary

Experienced Warehouse Lead Associate with over 5 years of experience in supervising teams, optimizing warehouse operations, and utilizing SAP systems for order management. Skilled in operating a variety of equipment including forklifts, reach trucks, and pallet jacks. Strong leadership abilities with a focus on maintaining safety, efficiency, and meeting company goals. Additionally, experienced in shipping, receiving, and logistics operations.

Key Skills

●Warehouse Management

●Forklift & Equipment Operation (Swing Lift, Reach Truck, Stand-Up Electric Pallet Jack)

●SAP Order Management

●Team Supervision & Leadership

●Shipping & Receiving

●Inventory Management

●Logistics & Distribution

●Safety Compliance

●Customer Service

●Process Optimization

●RF Scanner

Professional Experience

Warehouse Lead Associate

Shutterfly, Plano, TX

November 2021 – December 2024

●Supervised and guided a team of 3-7 employees, ensuring daily tasks were completed to company specifications and within deadlines.

●Utilized SAP to pull orders and ensure accurate delivery to their destination.

●Operated various warehouse equipment, including forklifts, swing lifts, reach trucks, and stand-up electric pallet jacks.

●Led secondary team in managing a shipping conveyor system, ensuring timely and accurate order processing.

●Ensured a safe work environment by adhering to safety protocols and company policies.

Forklift Operator

SWS Re-Distribution, Carrollton, TX

June 2019 – November 2021

●Managed shipping and receiving tasks, ensuring accurate product counts and documentation.

●Sign in drivers and verified appointment details, matching seals to receiving documents.

●Unloaded, counted, and staged products according to receiving documents.

●Pulled orders and staged them on numbered docks for efficient loading and shipping.

●Loaded trailers with the correct orders and ensured drivers were signed out with appropriate documentation.

Class A Licensed Barber

Dallas, TX

December 2000 – August 2022

●Provided professional barbering services, including haircuts, shaves, and styling to a diverse clientele.

●Maintained high customer satisfaction through expert skills and excellent customer service.

●Managed scheduling and client relations to ensure repeat business and client retention.

Education

High School Diploma

Skyline High School Dallas, TX

Graduated: 1993

Barber License

Texas Department of Licensing and Regulation

Certifications

●Forklift Certification

●OSHA Safety Training

References

Available upon request.

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