IT support, system admin and troubleshooting

Objective

Detail-oriented and hardworking with a background in nutrition and honors in two roles. Fluent in Chinese, passionate about cloud computing, DevOps, and cybersecurity. Certified in eJPT and Security+. Seeking a junior IT role, leveraging skills in Linux administration, pen testing, and cloud technologies.

Technical Skills

Operating Systems: Linux partitioning, installation, and administration, system troubleshooting, OS hardening, vulnerability scanning.

Networking: Network troubleshooting, VPN setup, firewall rules, and cable management.

Pentesting & Security Tools: Nmap, Metasploit, SQLmap, John the Ripper, Netcat, Privilege Escalation, C2 servers.

Cloud & Virtualization: AWS EC2, Linode, Docker containers and images, virtual machine deployment and maintenance.

Programming & Scripting: Bash scripting, Python, C.

Cybersecurity: Honeypots, log analysis, SIEM, and packet sniffing using Wireshark.

Project Management & Documentation: Microsoft Office Suite, report generation, and documentation.

Other Skills

Bilingual: Fluent in Chinese (Cantonese)

Strong interpersonal communication and teamwork skills

Critical thinking and adaptability

Creative problem-solving and resilience

Customer service and time management skills

Projects

1. Deploy T-Pot and C2 Server in a Cloud Network

Deployed multiple honeypots on a cloud network and visualized attack data using Kibana and Elastic.

Set up a Command and Control (C2) server (BYOB) to simulate post-exploitation and created a mini-botnet for security analysis.

2. Dockerized Pentesting Environment

Self-hosted an attacker machine (Kali Linux) and a vulnerable machine (Metasploitable 2) within a Docker network.

Exploited vulnerabilities and performed privilege escalation, followed by a detailed report on OS hardening recommendations.

3. AWS EC2 Web Server Deployment

Deployed Nginx on NixOS to host a portfolio website with HTTPS encryption.

Documented ongoing IT projects and skills on the website.

Professional Experience

Cruise Autonomous Vehicles

Driverless Support Specialist

06/2023 - 12/2023

Maintained, charged, and updated the driverless systems of autonomous vehicles.

Troubleshot issues and filed tickets for the tech team through Slack.

Assisted in rescuing and troubleshooting vehicles that failed to return to base.

Dell Children’s Hospital

Culinary Ambassador

01/2019 - 07/2020

Delivered food to patients, ensuring dietary requirements and allergy sensitivities were met.

Selected as Employee of the Month in May 2019 for outstanding service and dedication.

Army Reserves Training, Delta Company, 832D Ordnance Battalion

Power Generator Mechanic

2015 - 2021

Troubleshot and performed maintenance on power generators.

Awarded the Army Achievement Medal for meritorious achievement during initial entry training.

PPD Pharmaceutical

Nutrition Associate

08/2016 - 03/2017

Managed dietary requirements and menu assignments for patients.

Recorded food consumption data with a high degree of accuracy.

Education & Certifications

UT Austin — BS Nutrition, 2015

Brookhaven Community College, 07/2010 - 12/2011

Certifications:

oJunior Penetration Tester (eJPT), 2023

CompTIA Security+, 2024

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