Customer Service Manager
Resume:
Rick Collins
NJ
****************@*****.***
Professional Summary
Proven leader in automotive service management, adept at fostering customer loyalty and driving revenue growth at Firestone Tire and Auto Center. Excels in problem-solving and team leadership, ensuring operational efficiency and high-quality customer service. Skillfully balances multitasking with organizational prowess to exceed business objectives. Seasoned Service Manager bringing [Number] years of [Industry] experience. Proficient in business practices, standards of operation and customer needs. Empowering leader with passion for developing teams with focus on exceptional service delivery and customer retention.
Skills
Positive Attitude
Team Leadership
Multitasking and Organization
Problem-Solving
Customer Service
Critical Thinking
Reliable and Responsible
Employee Training and Development
Customer Service Management
Time Management
Work History
May 2024 - Current
A & J Auto & Tire - Vauxhall, NJ
Service Manager
Provided smooth and efficient operation of shop and service desk.
January 2022 - May 2022
Firestone Tire and Auto Center - Red Bank, NJ
Sales and Service Specialist
Developed strong rapport with customers, fostering loyalty and trust for sustained business growth.
Created customized solutions for clients'' unique needs, ensuring a tailored approach that resulted in higher conversion rates.
Attended industry conferences as a company representative; networked with potential clients while upholding brand image professionally at all times.
Managed a diverse portfolio of accounts by maintaining strong relationships with key decision-makers and stakeholders, leading to increased revenue generation.
June 2009 - June 2020
Flyte Tyme Worldwide - Robbinsville, NJ
Fleet Maintenance Manager
Enhanced fleet efficiency by implementing preventive maintenance programs and monitoring vehicle performance.
Implemented inventory control systems for parts and supplies, minimizing waste and optimizing stock levels.
Maximized equipment lifespan through diligent oversight of regular servicing schedules, extending the useful life of assets while minimizing costs associated with premature replacements.
Maintained a safe working environment by enforcing strict adherence to safety policies and protocols among the maintenance team.
April 2004 - April 2009
A & R Automotive Service - Rahway, NJ
Business Owner
Established strong customer relationships through excellent communication and attentive service.
Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
Consulted with customers to assess needs and propose optimal solutions.
Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.
Education
Union County College Cranford, NJ
No Degree Computer Science And Programming
April 1992
Brookdale Community College Lincroft, NJ
General Motors Manufacturer Classes
April 1987
Dodge/ Chrysler Tappan, NY
Autobody Repair
May 1972
John F Kennedy Memorial High School Iselin, NJ
High School Diploma
Industrial Arts
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