Customer Service Sales Associate

Yukendran Tharumananthan

437-***-**** *************@*****.***

Profile:

A versatile professional with a diverse background from Sri Lanka eagerly seeking employment with your company. Proven experience in Customer Service ensuring customer satisfaction and demonstrated proficiency in Publication Preparation. Looking to gain Canadian work experience and improve skills overall. I can offer employers a willingness to learn, a flexible schedule, and a hands-on approach to completing tasks that contributes to company success. Skills Summary:

Ability to educate and provide product information, resolve complaints/concerns, perform inventory counts, stock shelves, read/interpret blueprints, clean areas, and speak Tamil

Knowledge of Microsoft Word, hand/power tools, and mechanical equipment

Proven ability to handle several responsibilities at once, prioritize duties in a safe manner to meet deadlines, lift/move objects, and work in all weather conditions

Reliable, hard-working, and willing to learn new skills to exceed employer expectations

Working knowledge of the OHSA, and WHMIS with an overall commitment to safety Work History:

Sales Associate 2023

Kabila Shoe Palace – Jaffna, Sri Lanka

Greeted customers as they came into the store, helped customers find items in the store and select footwear based on their needs/preferences, and processed sales transactions using a POS system

Restocked shelves/arranged merchandise on displays maximizing sales and key products, received/unpacked shipments, reported any damaged goods, and maintained the stockroom Glass Handler/Worker 2012 – 2015

Dallas Glass Factory – Doha, Qatar

Loaded/unloaded glass from trucks/storage/delivery areas, and checked glass for cracks/defects/damage ensuring quality/safety standards before use or installation

Sorted different types of glass, operated a Grading machine to smooth/shape/polish edges, measured glass dimensions based on project requirements, and cut glass to size using various tools Pagemaker 2005 – 2007

Uthayan & Thinakkural – Jaffna, Sri Lanka

Designed/organized newspaper pages ensuring a balanced/visually appealing layout, and arranged articles/headlines/images/advertisements in a coherent and engaging manner

Applied fonts/font sizes/styles to enhance readability and visual impact, integrated photographs and other visual elements into the layout, and reviewed pages typos and grammatical errors

Prepared/formated digital files for printing, organized/maintain digital files, and addressed/resolved issues Education & Training:

B.SC Chemistry – University of Madras 2004

Higher Secondary Course Certificate – Higher Secondary School 2001

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