Customer Service Auto Body
Resume:
HEATH
SPENCER
ESTIMATOR
*************@*****.***
Houston, Tx 77064
CONTACT
SKILLS
• Vehicle inspection proficiency
• Technical report writing
• Customer Service
• Auto body repair
• Multitasking
• Problem-solving abilities
• Claims process explanation
• Inspection documentation
• Time management abilities
• Reliability
• Mechanical Knowledge
• Management skills
Hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value.
PROFESSIONAL SUMMARY
Material Damage Appraiser
Gainsco Insurnace, Dallas, TX
Shop Forman
EXPERIENCE
September 2016 - September 2024
Reviewed repair bills submitted by body shops against initial estimate before approving payment requests.
•
• Created digital records of all appraisals using specialized software programs. Demonstrated strong problem solving skills when determining solutions for
• difficult appraisal scenarios.
Prepared detailed estimates outlining the scope of work required for necessary repairs based on industry standards.
•
Assessed and evaluated the condition of vehicles in order to provide accurate appraisals for insurance companies.
•
Communicated effectively with customers regarding the results of their
• appraisals while providing excellent customer service. Conducted comprehensive inspections of vehicles to assess damages, mechanical issues, and overall condition.
•
Evaluated parts pricing from different vendors and negotiated discounts whenever possible.
•
Compiled data from various sources, including estimates, invoices, photos,
• diagrams, into concise written reports.
Collaborated with insurance adjusters to discuss appraisal findings and negotiate repair costs for damaged vehicles.
•
Utilized research tools such as Kelley Blue Book, NADA, and other relevant resources to determine vehicle values.
•
Developed relationships with local body shops in order to obtain competitive
• prices on repairs for clients.
• Determined salvage value on total-loss vehicle.
Coordinated with auto body shops, insurance companies and customers to ensure prompt and accurate repair estimates.
•
January 2013 - September 2016
Westside Chevrolet, Katy, TX
Bodyshop Estimator
Momentum BMW, Houston, TX
Authorized and arranged purchase of supplies, tools and machinery to facilitate repair services.
•
• Monitored progress of projects to identify any potential delays or issues.
• Assigned tasks to staff according to their skill sets and abilities. Handled customer complaints immediately to drive customer satisfaction and repeat business.
•
• Assigned jobs and work areas to mechanics to best utilize skills and knowledge. Performed troubleshooting and repairs on mechanical components and
• systems.
Coordinated with other departments to ensure smooth operations within the shop.
•
Monitored shop payroll records to maintain accurate and on-time compensation.
•
August 2008 - January 2013
Developed strong relationships with customers, insurance companies, and
• vendors.
Verified that all necessary documents were present before authorizing any repairs.
•
Analyzed mechanical problems utilizing diagnostic equipment such as scan tools.
•
Expertly used CCC One estimating software to generate repair orders and
• invoices.
Performed physical inspections on damaged vehicles to determine the extent of the damage.
•
Enforced quality control standards by verifying that proper methods were used in completing repairs.
•
Monitored progress of repairs against original estimates throughout completion
• process.
• Maintained a high level of accuracy in all written estimates and repair orders.
• Accurately estimated damage to vehicles and wrote estimates for repair work.
• Collaborated with technicians to accurately estimate time required for repairs. Utilized knowledge of automotive systems to identify potential causes for vehicle damage.
•
Updated customer files regularly with notes from customer interactions at drop- off and pick-up.
•
Inspected and test drove repaired vehicles to check for compliance with safety
• and quality standards.
Pilot License in Flight
EDUCATION
May 1997
MVP Flight Academy, Cypress
High School Diploma
Cy-Fair High School, Cypress, TX.
May 1992
CERTIFICATIONS
• Texas Adjuster License
• Oklahoma Adjuster License
• New Mexico Adjuster Liscence
• Arizona Adjuster License
References available upon request
REFERENCES
Contact this candidate