Registered nurse telephonic case manager, case coordinator, remote

Mayumi Villanueva, BSN, RN

Piscataway, NJ *****

908-***-**** ********.**@*****.***

Professional Summary

Compassionate and results driven Registered Nurse with over 10 years of experience in care coordination, telephonic case management, and transitional nursing. Skilled in engaging patients and families over the phone to assess needs, plan care, and ensure optimal health outcomes. Adept at collaborating with multidisciplinary teams, including physicians, physical therapists, occupational therapists, medical social workers, and home health aides. Proficient in electronic health records (EHR) systems and passionate about providing patient-centered care.

Education

Bachelor of Science in Nursing – Thomas Edison State University, Trenton, NJ - 2014

Associate Degree in Nursing – Excelsior College (Excelsior University), Albany, NY - 2005

Professional Experience

Online retail owner/manager

Japayumi LLC, Piscataway, NJ

May 2019 – Present

* Leveraged strong communication and problem-solving skills to respond to customer inquiries via the platform’s website, addressing product and service concerns efficiently.

• Handled product or service complaints by providing timely resolutions through professional communication via email on the platform’s website and, when necessary, by calling the platform to resolve business-related questions and disputes.

• Provided excellent customer service by communicating effectively with buyers and sellers, fostering rapport and building positive business relationships.

• Coordinated transactions and addressed concerns by collaborating with the platform’s support team to ensure smooth operations.

Career Pause

February 2018 – April 2019

• Took a career pause due to the worsening of medical issues stemming from a previous car accident, focusing on healing and rehabilitation.

* I was able to assist my sister in taking care of our elderly mother with chronic diseases such as congestive heart failure, diabetes, hypertension and mobility issues.

Staff Nurse

Eric B. Chandler Health Center, New Brunswick, NJ

March 2016 – January 2018

• Conducted follow-up phone calls to patients to address questions, reinforce care plans, and provide support.

• Called in prescriptions to pharmacies accurately and efficiently, ensuring timely medication availability.

• Used telephonic communication to educate patients on medication side effects, proper usage, and potential interactions.

• Provided disease process education through phone consultations, empowering patients to manage chronic conditions and make informed health decisions.

* Facilitated patient flow and optimized scheduling to improve operational efficiency.

• Delivered immunizations to pediatric and adult populations, improving program participation rates.

Career Pause June 2015-Feb 2016

• Took a career break following a car accident to focus on recovery and transition away from field nursing due to physical limitations.

• Experienced delays during Eric B. Chandler Health Center’s onboarding process, which extended the timeline for full integration into their operations.

Visiting Nurse Case Manager

VNAHG/RWJ VNA, North Brunswick, NJ

November 2009 – May 2015

• Provided telephonic and in-home case management for patients with chronic and acute conditions, ensuring high-quality, patient-centered care.

• Collaborated with multidisciplinary teams, including physicians, physical and occupational therapists, medical social workers, and home health aides, to address physical, behavioral, and social needs.

• Educated patients and families on symptom management, medication adherence, and advanced care planning to reduce emergency visits and prevent hospital readmissions.

• Monitored care plan effectiveness and adjusted strategies to meet evolving patient needs.

Visiting Nurse Case Manager

Atlantic Homecare and Hospice, Morristown, NJ

August 2008 – October 2009

• Managed care coordination for patients in home care and hospice settings, maintaining high levels of patient satisfaction.

• Supported families and caregivers with telephonic education on managing chronic conditions and end-of-life care needs.

• Partnered with multidisciplinary teams to deliver seamless, compassionate care.

Licenses & Certifications

• Registered Nurse (Compact License) – New Jersey

• Registered Nurse – New York

Technical Skills

• Proficient in Electronic Health Records (EPIC, Homecare Homebase)

• Skilled in telehealth and remote patient monitoring technologies

• MS Office Suite, including Word, Excel, and PowerPoint

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