Customer Service Client Advisor
Resume:
Carol Trevisan
Bloomfield, NJ *****
******.*****@*****.***
Authorized to work in the US for any employer
Work Experience
Clerk - Customer Service/Cashier
Sunrise Shop Rite A Wakefern Food Corporation - West Caldwell, NJ May 2022 to May 2023
At Sunrise Kithen's Shop Rite providing a positive customer experience with fair, friendly and courteous service was essential becuase of the high volume of customers serviced within a shift. Completing registers sales on a terminal by scanning items, itemizing and completing customer purchases; resolving customer issues and answering questions working with a team of other associates. Bag of purchases if needed. This was part time hourly employment.
Client Advisor
Sameday Health - Montclair, NJ
September 2021 to January 2023
Sameday Health is a premium healthcare provider offering transformative care that goes beyond traditional medicine to treat the whole you. Combining intuitive technology with a functional, total human approach, Sameday Health's primary care model is designed to offer you quality, personalized care wherever you are. Sameday Health has become one of the US's leading and most trusted COVID-19 testing providers. A Sameday Health Client Advisor is responsible for all administrative and client servicing job duties, including but not limited to greeting and check in of clients, offering assistance and answering questions as needed. The ability to label samples and sample tubes quickly and accurately and staying informed, educated and complying with HIPAA standards at all times. Proficiency to understand and use the corporate internal software efficiently and processing appointments via an iPhone or iPad at check in. Also maintaining a professional attitude with sincerity and enthusiasm reflecting the site's commitment to the customer. This Sameday Health closed it's doors January 28, 2023 at the Montclair New Jersey location.
Medicare Advantage Community Advisor
System One - Pittsburgh, PA
March 2021 to June 2021
Recruited by a staffing agency System One the job proposed to take on a temporary assignment promoting and advising a medicare advantage plan. The zone being Essex County, New Jersey and the assigned location CVS store communities at the front entrance. The engagement with individuals to get referrals was knowledge progressive and set to get enrollments. Also involved was cruise time to find potential locations other than CVS stores for solicitation to gain customer response and therefore get more possible enrollees. I did have a Accident and Health Insurance License at that time therefore passing the state of NJ testing requirements.
Seasonal Associate
AMAZON - West Caldwell, NJ
September 2020 to January 2021
At AMAZON working at a delivery station warehouse as an associate executing frontline safety during our COVID19 pandemic. Checking other associates and visitors temperatures at the entrance of the building assuring a mask was on before entering and supplying antibacterial to each individual. Also following CDC requirements and rules of safety instructions in all cases and specifically a possible COVID19 individual entering the building causing risk.
Field Merchandiser
Winston Retail MCG - New York, NY
January 2020 to March 2020
Field Merchandiser from MCG Connect now being employed by the merging buyer Winston Retail. Same itinerary working independently was mandatory with high performance and accuracy by iPhone and/or iPad completing the assignment online if there were specifics. Store visits changed due to availability from MACYS to Modell's following planograms and essentials for the brands: Columbia (women's, men's and footwear) also Addidas (all sportswear types). Field Merchandiser
MCG Connect - Bloomfield, NJ
October 2019 to January 2020
An independent Field Merchandiser working with the corporation by iPhone and/or online. The visual of brands in which I took responsibility for were Komar Kuddl Duds, Dickies, better women's sweaters, electronic home appliances (all top brands) and luggage (all designer brands). Followed stats and plans developed by corporate distribution from the merchandising team. Store visits being MACYS, Target and Kohls throughout the New Jersey area.
Healthier Foods Demo Ambassador
Samplers Inc - Pawtucket, RI
June 2019 to September 2019
Foods demonstrator for healthier food choices at Kings Food Market stores. Food types introduced in presentation were chocolates, fresh vegetables, cheeses and frozen foods. Showcasing these products to shoppers at a performance table answering customer questions, handling and handing out food samples. At the end of the demo shift an inventory was done and stats sent to headquarters. Sales Vendor Associate/Retail Specialist
Macy's East - Essex and Passaic County, NJ
September 2002 to December 2016
As a Customer Service Associate my primary responsibility entailed to delivering Macy's promise by ensuring quick and efficient register transactions and friendly professional interaction with all guests. As a vendor specialist I maintained and exceeded goals, attended corporate meetings for product knowledge, updates with seasonal coordinating details and instructions to merchandise the department to display an accurate and clean shopping experience for the customer. The vendors I solicited for as a Macy's Selling Specialist were International Concepts Inc., a Macy's brand (women's trend fashion), lingerie (all brands), Elizabeth Arden (cosmetic counter manager) and Estee Lauder (cosmetic and skincare specialist). Won many awards and employee of the year twice for recognition in exceeding expectation quotas. Sales Associate/Customer Service Specialist
Stern's Federated Department Stores - Wayne, NJ
January 1995 to December 1997
As an associate at Stern's ensuring a friendly professional interaction for all customers was the incentive. First working apart of a team in the Girls 4 to 16 sizes. Floor responsibility involved highly recommended concentration on sports-wear. The Dresses were a very particular part of the department with mandatory upkeep and attention. This position lead to a customer service specialist which involved having a customer procede with recognition to open a credit account. Won a trip to 1 of 5 choices for opening the most accounts accepted for that credit year.
Executive Secretary
Prompt Temporary Services, Inc - New York, NY
January 1992 to December 1995
Employed by an agency involved with placement, temporary and full-time employment with various Fortune 500 and other highly rated corporations. Position required computer literacy, the knowledge of all software systems, E-mail and the basic office procedure skills. Executive Sales Secretary
Una Donna, Ltd - New York, NY
January 1986 to December 1992
This position involved answering a seven-line phone system for a highly secured Italian jewelry wholesaler and to provide the President, CFO and VP of Sales with all secretarial responsibilities required for their business. Participated in a Jacob Javitz Center International Trade Convention (Jan '87). Administrative Assistant
Creative Theatre Market - New York, NY
January 1982 to December 1986
A position working for a brochure distribution company. Responsibilities involved bookkeeping and weekly brochure inventory. Typed letters and sales inquiries as required for the marketing department and traveled to the displays where the brochures were distributed throughout NYC. Education
Certification Training in Word Processing IBM PC
Katherine Gibbs School - Montclair, NJ
1990 to 1990
Certification Training in Secretarial Adult Training Program Katherine Gibbs School - Montclair, NJ
1985 to 1986
Bachelor's degree in Liberal Arts and Communications Seton Hall University - South Orange, NJ
1979 to 1981
Associate’s in Liberal Arts and Communications
Hartwick College - Oneonta, NY
1977 to 1979
Skills
• Time management
• Cold calling
• Customer service
• Scheduling
• Planograms
• Merchandising
• Statistics
• Sales
• Computer Literacy
• Store Management Experience
• Bookkeeping
• Recruiting
• Pricing
• Marketing
• Cash Handling
• Presentation Skills
• Event Planning
• Fundraising
• Supervising experience
• Retail management
• Interviewing
• Sales Management
• Administrative Experience
• Leadership
• Sales
• Cold calling
• Sales management
• Inside sales
• Outbound sales
• Customer service
• Customer relationship management
• Marketing
• Pricing
• Presentation skills
• Cash handling
• Product management
• Analysis skills
• Account management
• Hospitality
• Live chat
• Telemarketing
• Door-to-door
• Outside sales
• Customer acquisition
• Supervising experience
• Call center
• Negotiation
• Jewelry sales
• Training & development
• Microsoft Word
• Computer skills
• Microsoft Excel
• Communication skills
• Typing
• CRM software
• Google Suite
• Personal assistant experience
• Interviewing
• B2B sales
• Clerical experience
• Google Docs
• Bookkeeping
• Leadership
• Mobile applications
• Retail sales
• Guest relations
• Cash register
• Accounting
• Salesforce
• B2B
• Direct sales
• Project management
• Team management
• Customer support
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