IT Sales Engineer

JAMES MCVICAR

***** ***** *****, ******, ** ***** 313-***-****

*****.*******@*****.*** https://www.linkedin.com/in/mcvicar/ PROFESSIONAL SUMMARY

Seasoned IT Solution Architect with more than 15 years of experience designing and implementing technical solutions for Fortune 500 and mid-sized companies. Proven leader of cross-functional teams focused on achieving business goals, reducing total cost of ownership using agile methodologies and strategic project management. Adept at fostering stakeholder relationships, facilitating discovery conversations, and leveraging data analytics to guide decision-making. SKILLS

• Expert Knowledge - Digital Experience (DEX) / User Experience (UX)

• Strong Documentation Skills – [Microsoft Office Visio Power BI]

• Working knowledge - VDI, Cybersecurity, ITSM [Citrix VMware AVD ServiceNow]

• Strong knowledge - Windows OS/Networking/Firewalls

• Excellent Communicator / Presenter / Trainer

• Trained Sales Technique, CRM – [Command of the Message Salesforce]

• Automated Remediation – [PowerShell SQL Scripting Experience] EXPERIENCE

LAKESIDE SOFTWARE (Remote) January 2019 - August 2024 CUSTOMER SUCCESS ENGINEER November 2023 - August 2024

• Session Facilitator, Presenter & SME – Led Discovery and Implementation sessions. Partnered with Account Manager to reduce IT friction, increase renewal rate. Led On-Site Training Sessions, Product / Feature demonstrations, ROI analysis, Webinars, Tradeshows

• Simultaneous Projects / Planner – Managed multiple PoCs, led customer transformation initiatives

• Customer Feedback / Sentiment Analysis – Surveyed customers and end-users, liaison between customers and Product Engineering.

TECHNICAL SOLUTION ARCHITECT January 2019 - October 2023

• Discovery / Requirements Gathering / Technical Presentations – Strategized with Account Executives. Delivered presentations to showcase desired outcomes. Excellent Power BI, PowerPoint skills. Led discovery and requirement conversations.

• Gap Analysis – Identified process/operations gaps, proposed innovative solutions to address them.

• Market Savvy – Maintained up-to-date knowledge about industry trends, advances in technology and competitive product offerings.

THE AUTO CLUB GROUP (Dearborn, Michigan) April 2013-January 2019 IT ARCHITECT January 2016-January 2019

• VDI Citrix/VMWare/AVD Architect – Designed/Implement 5000 Non-Persistent Desktop Environment

• Team Leadership – Led multi-silo technical implementation team. (Network, Storage, Windows Server/Desktop, Citrix)

• Project Planning – Collaborated with contractors and subcontractors to ensure project accuracy, timely completion, within budget constraints.

• Technical Design Validation – Revised and validated technical designs, specifications, and diagrams. Visio Expert.

APPLICATION PERFORMANCE MONITORING ENGINEER April 2013-January 2016

• Dynatrace / DCRUM / PRTG / Performance Metrics – Worked with Application owners to establish baseline performance metrics, KPIs, and alarm distribution lists.

• Project Risk Analysis – Collaborated with multiple IT Silos to mitigate risk and assess application vulnerabilities.

• Data Analysis & Anomaly Detection – Analyzed log files and data streams from multiple sources to detect anomalies or suspicious activity. Normalized data and provided weekly analytic reports on Application Health, KPI impact, and Branch Network Performance for Senior Management review.

BOSCH AUTOMOTIVE SERVICES (Warren, Michigan) January 2010-April 2013 SENIOR NETWORK ENGINEER January 2010 – April 2013

• Enterprise Solution Design

o Honda eTECH – Lead IT Architect for Automotive Vehicle Diagnostic Data solution for F500 customer [Juniper Netscreen Cisco WAP Akamai CDN] o (dynaTrace, DCRUM) – Implemented solution for routing usage data to multiple UX data collectors [Gigamon Unified Network Visibility Fabric]

• Team Facilitation – Led global teams during IT Project design and implementation. SYSTEM ADMINISTRATOR September 1999 - January 2010

• Process Controls Documentation – Documented process controls needed to meet industry best practice and security standards.

• M&A Migration – Served as Technical Team Lead during SPX Corporation / Bosch transition EDUCATION

MICHIGAN STATE UNIVERSITY, East Lansing, Michigan

• BA Telecommunication - 1996

CERTIFICATIONS

• SysTrack Certified Engineer

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