Customer Service Operations Manager
Resume:
FREDRICK C. HARDY, JR.
Bradenton, FL 34207-2843
**************@*****.***
SUMMARY:
As Managing Partner - General /Operations Manager I've had the opportunity to manage a small family owned /operated business that specialized in 7D school pupil transportation services for special needs students and consumers. The company was founded and established in 1973 and has served several school districts throughout Massachusetts and New Hampshire.
Successful sales professional with ten+ years experience in sales and management within the Wireless Telecommunications Industry.
SKILLS:
Management skills Sales skills /customer service skills
Leadership /communication skills Computer literacy
Strategic decision-making skills Retail software skills
Analytical skills Budgeting and finance
Critical thinking Problem-solving skills
Adaptability Interpersonal skills
Creativity Organizational skills
Empathy Product knowledge
Visionary leadership Team leadership skills
Attention to detail Numeracy
Experience:
UPS. Sarasota, FL, 34234
(Seasonal Support Driver) November 2024 to December 2024
Delivered packages to an assigned community using own vehicle and personally connecting with customers with dignity and respect.
Cellular Touch Wireless, Inc. (Metro by T-Mobile - Franchise) Tampa, FL 33619 Retail Sales Representative May 2023 to July 2024
Sold Metro by T-Mobile wireless products and services to new and current customers.
Provided excellent customer service and solutions to the customers needs. Jozon Enterprises, Inc. (Domino's Pizza, LLC. - Franchise) Greenville, RI 02828 Delivery Expert February 2022 to October 2022
Finalized /Transported customer deliveries from the restaurant to a customer's desired location.
Provided excellent customer service.
Processed cash or card payments and return change when necessary.
Performed various tasks within the restaurant.
Hardy Transportation, Inc. Winchendon, MA 01475
Managing Partner - General /Operations Manager July 2013 to July 2020 FREDRICK C. HARDY, JR. Page 2
Managed and overseen day-day-operations for 7D school bus transportation company transporting special needs students and consumers to and from there destinations in a timely and safe manner.
Recruited, terminated and supervised a team 17+ employees.
Captured win-win contracts with local cities and towns.
Assisted Office Manager with payroll and authorized payroll.
Assisted Office Manager with billing to cities and towns.
Processed accounts payable and receivable.
Maintained safety standards in conformance with Federal, State, and insurance regulations.
Developed and executed companies policies and procedures. Fred's School Bus. Winchendon, MA 01475
Communication Director /Professional Driver November 1988 to June 2013
Supervised and managed companies communication lines, companies fleet of vehicles and general office duties.
Responsible for the safe and effective transportation of special needs children and disabled consumers to and from schools and day programs.
Qualified and obtained a 7D MA School Transportation License. Wireless Advocates, LLC. Seattle, WA 98109
Mobile Consultant November 2011 to March 2012
Sold Verizon Wireless, AT&T Mobility, and T-Mobile wireless products and services.
Greeted and established relationships with customers entering Staples Office Supply Store and introduced wireless products.
Layla, Inc. Greenfield, MA 01301
Wireless Sales Associate July 2011 to November 2011
Sold Verizon Wireless products and services.
Increased store revenues by cultivating new customers, providing superior customer service and applying pricing strategies and up selling techniques. Experience:
EDUCATION:
Lesley College. Cambridge, MA 02139
1997
Some college coursework in business management.
Murdock High School. Winchendon, MA 01475
1992
High School Diploma.
REFERENCES:
Available upon request.
Contact this candidate