Customer Service Technical Support
Resume:
Roy Anderson
Accounts Receivables/Collections
Tampa, FL 33626 (267)
*********.***@*****.***
SKILLS
● - Collections Management
● - Customer Service Excellence
● - Time Management
● - Relationship Building
● - Team Leadership ● - Technical Support
EXPERIENCE
Pittsburgh Logistics Services Inc., Tampa, FL- Accounts Receivables/Collections
October 2022 - October 2024
● Reconcile Past due accounts
● B2B Collections and receivables for a multi-million dollar company.
● Maintained KPI for all offices assigned at 85% collected weekly as well as helped my team maintain the Accounts Receivable KPI at 82% weekly.
● Collected hundreds of thousands of dollars weekly from multiple billion-dollar companies while maintaining strong relationships.
● Reduced our largest customer's past due balance from $500,000 to $62,000 within three months.
Republic Services Inc., Telford, PA- Tampa, FL- Operations Supervisor March 2020- October 2022
● Spearheaded commercial account collections across multiple locations, reducing overdue accounts by 30% through strategic negotiations and payment plans.
● Cultivated robust relationships with business owners and accounts payable departments, enhancing customer payment reliability. Led a team of 20+ residential drivers, ensuring safety and adherence to company standards.
● Collaborated with county representatives to guarantee customer satisfaction in waste management services delivery. Transworld Systems Inc., Fort Washington, PA- Team Lead Collections Representative SME Dept
February 2018- October 2019
● Exceeded collection targets by recovering past due balances from enterprises and corporations, maintaining strict compliance with FDCA laws.
● Instrumental in training new collections representatives, boosting team efficiency and performance.
● Served as a model for other departments by demonstrating effective collection strategies
EDUCATION
North Penn High School, Lansdale, PA- Diploma
Jan 1998- June 2000
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