Call Center Data Entry

YOLANDA RODRIGUEZ ***-** ***TH Road ● Springfield Gardens, NY 11413

Cell# 646-***-**** Email: ************@*****.***

EXPERIENCE:

ABM/JFK 01/2021-011/2024

Dispatcher

●Answered 60 to 80 calls a day

●Dispatch taxi drivers to assigned terminal destination for passenger pick-up

●Environmental inspections of grounds facilities

●Data entry of parking violations issued by DPS officers

●Communicate orally and in writing to airport employees, supervisory staff

●Work under stressful conditions, analyze and coordinate situations and make decisions rapidly

●Communicated with over 800 customers daily

Eclair International 12/2020- 01/2021

Call Center Rep Lead for 311

Processed inquiries from the night before.

Take service request and input the appropriate computer system.

Supervise day -day operations in a high-volume call center environment.

Check over complaints and feedback through proper channels until file was completed.

Optimizing call productivity, achieving correct quality standards.

Call volume per day: Inbound: 300-400 Outbound: 150

Dealt with insurance companies’ reference to Cov-19

Processed inquiries for Cov-19

Provided assistances/support to other areas of the business.

. .

Macarthur Towing and Collision New York, NY 11/ 2017 12/2019

Dispatcher/Office Manager

Operated multi-line system.

Maintain paper price tickets, posted logbooks (including driver hours).

Followed up with supervisor and customers on services rendered.

Prepared and processed orders, and maintained all necessary supplies, ensured a smooth functioning.

Distributed and tallied time cards, and trucks books, collected pre-and post-trip reports.

Dispatch drivers on contracted loads by relaying pickup and delivery information.

Processed weekly invoices via Quickbooks.

Provided administrative support to the owner.

Managed a high paced office by self-motivating and multi-tasking

Managed personal expense.

Call volume per day: Inbound: 100 Outbound:

listed accounts payable and accounts receivable in a range of accounting functions.

EDUCATION:

Kaplan College, New York, NY June 2006

B/A Degree in Accounting

KathArine Gibbs School, New York, NY June 2000

Associates Degree in Office Administration

Latino Association of Tax Preparers inc. New York, NY December 2009

Certificate in Tax Preparation

MEDICAL ASSISTANCE, New York, NY July 2013

Certificate in Medical Assistance

SKILLS:

Software: Microsoft Office (Word, Excel, Outlook, Access, PowerPoint) QuickBooks, Executone Switchboard, Pension, ICE, Clearport, Loannet, DME, Finra, Meridian, ProOpticus, OTIS,

Languages: Bilingual Spanish, understand spoken Portuguese

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