Customer Service Representative
Resume:
Nadine Young
Park Forest, IL *****
**.***********@*****.***
Professional Summary
Efficient and experienced customer service representative with 20 years of experience in customer service and support. Proven track record in resolving customer issues, upselling, and improving customer satisfaction. Skilled in communication, computer skills, and technical support. Authorized to work in the US for any employer
Work Experience
Customer Service Representative/Call Center
Verizon-Rolling Meadows, IL
March 2008 to October 2024
More then 10 years of successful experience in customer service and support with recognized strengths in problem-solving, troubleshooting, sales.
• Assisted customers with product selection, order placement, and tracking shipments, ensuring accurate and timely delivery
• Built strong relationships with customers through active listening and empathy, resulting in an decrease in customer complaints
• Collaborated with cross-functional teams including sales, marketing, and operations to address complex customer inquiries or issues
• Identified opportunities for upselling and cross-selling products based on customer needs and preferences, contributing to an increase in sales revenue
• Provided exceptional customer service by promptly responding to inquiries and resolving issues, resulting in an increase in customer satisfaction
• Managed a high volume of incoming calls, chats and emails, consistently meeting or exceeding the department's average response time
Client Support Specialist /
Empire Today LLC-Northlake, IL
March 2006 to January 2008
• Served as the primary point of contact for clients, providing exceptional customer service and addressing any concerns or issues
• Developed strong relationships with clients, earning their trust and loyalty through effective communication and problem-solving skills
• Acted as a liaison between the client and internal departments, ensuring clear communication channels were established
• Implemented feedback mechanisms to gather input from clients regarding their experience with the company's products or services
• Provided detailed product knowledge during initial conversations with prospects, effectively addressing objections and positioning the value proposition
• Coordinated and dispatched 10 installers to ensure timely delivery of flooring
• Managed daily schedules, assigning drivers to specific routes based on customer demands and driver availability
• Responded promptly to customer inquiries, resolving issues or concerns related to deliveries or pick-ups Education
GED
College of DuPage - Wheaton, IL
June 2002 to December 2002
Skills
• Computer skills
• Technical Support
• Office experience
• Typing
• Front desk
• Communication skills
• Upselling
• Customer service
• Microsoft Excel
• Customer Service (10+ years)
• Data Entry
• Phone etiquette
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