Customer Care Quality Assurance

Tiffany Avery

Chicago, IL *****

***********@*****.***

312-***-****

• Excellent motivator and people person seeking a position to further develop skills and knowledge . Very detailed oriented, efficient and driven.

• 15 + years of customer care and support experience

• More than 8 years of experience in the merchant processing sector

• 6 years of professional cosmetology services rendered Work Experience

Cosmetologist/Hair Stylist

Hair By Tiffany Monique-Chicago, IL

May 2018 to Present

• Proficient in a wide range of beauty products and services such as extensions, coloring, styling and wig construction

• Ability to decipher client needs and expectations to provide the best experience

• Stay current with industry trends and techniques along with managing client lists, retention and appointments

Merchant Acquisition Underwriter

Integrity Payment Systems-Des Plaines, IL

May 2016 to May 2018

• Review/underwrite merchant account applications along with accompanying financial data for merchant id approval

• Perform risk assessments on potential merchant accounts based on credit rating, borrowing history, and other specific risk factors.

Merchant Account Installation Supervisor

BluePay Processing-Naperville, IL

September 2013 to April 2016

• Oversee and assist all new merchants with installation and setup of credit card terminal (virtual and physical), POS and gateway systems.

• Responsible for various reporting to upper management and quality assurance for new merchants regarding product and initial experience feedback. Education

Cosmetology License in Cosmetology

Wild Hair Beauty Academy - Maywood, IL

January 2014 to June 2017

High school diploma

Whitney M Young Magnet Highschool - Chicago, IL

September 2001 to June 2005

Skills

• Time management

• Problem solving

• Risk management

• Underwriting

• Customer service

• Customer support

• Customer retention

• Microsoft Word

• Microsoft Excel

• Microsoft Office

• Microsoft Outlook

• CRM software

• Live chat

• Hair Styling

• Accounting

• Payroll

• Credit Analysis

• POS

• General Ledger Accounting

• Financial Analysis

• Financial Report Writing

• Bomgar

• Cosmetology

• Beauty & cosmetics sales

• Technical support

Contact this candidate