Data Entry Customer Service

MOHSIN AHMED

667-***-**** • linkedin.com/in/mohsinkahmed • ********@*****.***

Skilled professional with expertise as last mile driver, warehouse worker, mobile developer, team leader and coordinator, market research, data entry and analysis, reporting & customer management and documentation. Seeking a challenging role where I can utilize my strong work ethic, advanced abilities and diverse experience, allowing collective opportunity & growth.

KEY SKILLS

Management: Team building, Problem Solving, Customer Service, Demo and Review

Warehouse Equipment Electric Ladder, Pallet Jack, Husky Air Inflator, Dewalt Wood saw

Independent: Data Entry & Analysis, Documentation, Automating, Market Research

Software Tools: MS Office, Trello, Jira, Aha, Confluence, Bitbucket, Postman, Google Suite

General Skills: Communication, Punctuality, Time Management, Presentation, Lean Skills

EXPERIENCE

Amazon Delivery, Glen Burnie, Maryland Jan 2025 – Present

Last Mile Driver

Plan routes and follow them to deliver packages up to 310 packages with 200 stops

Safely operate a delivery vehicle in accordance with traffic and Amazon Laws

Load and unload packages into and out of the vehicle in less than 6 mins

Working 10 hours straight, while lifting above 45lbs and walking up to customers porches

Making sure customer service is premium and commendable

HomeDepot, Randallstown, Maryland May 2024 – Dec 2024

Order Fulfillment Associate

Track, gather, stage and deliver items on the customer's orders

Manage orders on the priority type; Online Orders, Contractor Orders, Deliveries and Will Calls

Delivering and Authenticating orders with Home Depot trucks & flat vehicles

Making sure all of the Special Orders & Online In-Store pickup orders are timely picked up

Train on and use warehouse machinery; Ballymore Electric Pallet Jack and Electric Ladder

Being fast on the floor and exercising safety precautions at all times

Sharing work load with Cashiers in customer and returns management

Upstart Commerce, Manchester, New Hamphire Feb 2022 – Mar 2024

Product Owner

Led, coached and guided IT teams (both onsite and offshore) in delivering software iterations

Revamped customer-facing API and user documentation for improved clarity and accessibility

Developed and monitored KPIs to evaluate team performance of 20 team members

Provided monthly reports of Product Roadmap progress to Stakeholders

Created interactive product demos and workshops that increased Stakeholder trust

Facilitated in identification, resolving and/or escalating cross-team dependencies

Worked with 3rd parties to formulate release plans to match Client Roadmaps

Introduced and conducted quarterly feedback sessions across the organization

MunchOn - Dubai, UAE Aug 2019 – Feb 2022

Product Owner

Recruited, trained, developed and placed over 12 fresh IT graduates to become industry fluent

Led and mentored a cross-functional team of 15 developers, resulting in a 30% increase in productivity and a 25% reduction in delivery time

Proactively addressed conflict resolution between teams and individuals

Analysed customer purchasing process to make adjustments in customer journey

Ensured on-time delivery of 25+ high-impact software releases

Conducted customer interviews to understand pain points

Conducted 360-Degree Feedback session as well as monthly 1 on 1 with team members

Organized monthly sprint reviews for multiple cross-functional teams, increasing project transparency and stakeholder satisfaction by 83%

Mindblaze Technologies - Lahore, Pakistan Feb 2011 – Aug 2019

Mobile Team Lead

Developed application architecture, technical design, code, and conducted quality assurance

Collaborated with product managers and backend teams to create mobile adaptive solutions

Introduced Test Driven Development practices to optimize releases and ensure stability

Interviewed, recruited, onboarded, and mentored fresh graduates for independent projects.

Curated technical KPIs and roadmaps for developers to enhance growth and job satisfaction

Tracked and communicated team velocity and progress, providing weekly updates via internal builds & project tools.

Organized team activities including programming challenges, e-gaming & sports competitions

EDUCATION

Bachelor of Science in Computer Engineering 2007 – 2011

National University of Computers and Emerging Sciences (FAST-NUCES)

CERTIFICATIONS

Professional Scrum Master 1 – PSM 1 (Scrum.org) Dec 2022

Professional Scrum Product Owner 1 – PSPO 1 (Scrum.org) Dec 2022

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