Customer Service Agent
Resume:
Valerie Dougherty Contact Info:
************@*****.***
Las Vegas, NV 89119
EXPERIENCE
Worldwide Flight services, Las Vegas — Passenger service agent
June 2024 - present
Worked with multiple airlines including Sun Country, Avianca, and Viva. Checked in passengers and resolved any concerns or conflicts with boarding and baggage.
Multitasked with multiple airlines, learned the computer system and service for each airline.
Processed fees and charges for passengers who didn’t make the payment already for their reservation.
Coordinating the boarding process, verifying tickets and travel documents, and helping passengers board the aircraft
Assisted ticketed passengers during check-in, helping them check luggage and print boarding passes, and ensuring that they have proper documentation to board the plane or ship.
Learned how to do Jet Bridge, Reservation Management, and procedures of Aviation and Aircrafts.
Blueberry Hill, Las Vegas — Hostess/ Expeditor
August 2023 - August 2024
Friendly and professional with customers and staff. Monitored restaurant activity to determine seating and dining flow. Hosted tables and provided excellent customer service to guests at a busy restaurant.
Handled cash transactions for payments within the restaurant Demonstrated excellent communication and interpersonal skills when interacting with customers.
Processed and received payments on the register complying with company standards.
Issued refunds and resolved any issues with payments. Ran food to tables giving customers good and fast service ensuring the customers happiness.
Sephora, Las Vegas — Beauty Advisor
MAY 2023 - August 2023
Consulted with customers to assist them in finding the best skincare and makeup products for skin type and look.
Promoted new products with events to boost sales and prospective customers.
Shared expert product knowledge and demonstrated custom-fit solutions. Took inventory or examined merchandise to identify items needing SKILLS
Leadership
Customer Service
Skills management
Adaptability
EDUCATION
UNLV, Las Vegas NV
—Bachelors of
Science(B.S)
August 2021 - December 2024
Bachelors in International
Business administration
Certifications
Satisfactory Airport ID badge
obtained. (SIDA) badge
reordering or replenishment.
Managed multiple tasks simultaneously while meeting tight deadlines. Itemized and totaled purchases by recording prices, departments, taxable and nontaxable items; and operating a cash register. Used basic math skills and telephone etiquette at the register. Greeted and welcomed customers creating a welcoming environment. Kohl’s, Las Vegas— Sales Associate
OCTOBER 2022 - MAY 2023
Encouraged customers to make additional purchases and suggested relevant items.
Met merchandising standards by keeping store stocked and products faced. Operated cash register and POS to handle purchases, refunds, and exchanges for customers.
Drove sales through customer relationship building and suggestive selling techniques.
Resolved customer complaints efficiently and courteously. Utilized active listening techniques to identify customer needs to provide appropriate solutions.
Developed an in-depth understanding of the product line and was able to effectively communicate features and benefits to customers. Provided good customer service and problem solving techniques to best help the customer resolve any issues.
Handled freight and merchandised items which helped the store look well organized.
YMCA, Spanaway, Washington — Lifeguard
MAY 2019 - SEPTEMBER 2019
Monitored pool to identify individuals in distress or other emergency situations.
Enforced safety policies and rules to guests to prevent accidents. Remained alert and vigilant at all times while on duty observing swimmers closely for signs of distress or danger.
Utilized excellent communication, organizational and time management skills while maintaining safety standards.
Performed preventative maintenance on all lifesaving equipment, including first aid kits, rescue tubes, and buoys. Documented incidents and injuries and submitted a report to the supervisor at the end of shift.
Educated guests about water safety rules and regulations as needed. Provided a safe environment to individuals and stayed vigilant.
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