Front Desk Guest Services
Resume:
Alexis Rauch
Chattanooga, TN *****
**************@*****.***
Work Experience
Bartender/Bar Lead
aloft hotel-Chattanooga, TN
January 2022 to Present
Guest services : developing guest satisfaction, and building personal relationships along the way. Free to experience creativity and expand on new ideas for cocktail ideas, money management; responsible for reports and bank drops at the end of the night. Bar Tender & Waitress
Smokey Bones-Chattanooga, TN
January 2021 to January 2022
Manages needs of ~100 customers per shift
Follows Health and Safety guidelines to ensure a safe environment Performs daily inventory of behind-the-bar stock
Maintains a loyal customer base as a result of excellent service and anticipating needs Health Information Clerk
UT Hospital-Knoxville, TN
July 2016 to November 2017
Prepared patient charts and gathered information and documents Data transfer of patient records from paper to digital content Enforced HIPPA regulations while managing sensitive information Provider of records for legal and/or billing purposes Front Desk Supervisor
Grand Crowne Resorts-Pigeon Forge, TN
February 2011 to December 2013
Employee shift scheduling
Qualify care of customer experience
Coordinate solutions quickly when guest or staff issues came to light Communicated with maintenance and housekeeping to prepare for new guests SKILLSETS
Rapport building
Interpersonal communication
Time management
Prioritizing tasks
Customer retention
Data organization
Database management
Assistant Manager
Claire's
July 2009 to February 2011
Inventory management and organization
Logged, updated and management financial sheets
Company advocate to all clients
Upsold 64% of customers during checkout process
I excel in a fast paced environment with a high volume work load, and take pride in the quality of service I provide to every coworker, prospect, customer and client I interact with. I'm ready to tackle my next challenge with passion and poise. Education
Some college
Walter State Community College - Sevierville, TN
August 2008 to August 2011
University of Tennessee Knoxville - Knoxville, TN
Skills
• Rapport building
Interpersonal communication
Time management
Prioritizing tasks
Customer retention
Data organization
Database management
• Bartending
• Upselling
• Cash register
• Food industry
• Front desk
• Medical records
• Customer service
• Restaurant management
• Hospitality
• Management
• Communication skills
• Restaurant experience
• Medical office experience
• English
• Hotel experience
• Leadership
• Guest Services
• POS
• Team management
• Marketing
• Salesforce
Certifications and Licenses
TABC Certification
Bartender License
Contact this candidate