Technical Writer Senior
Resume:
ERIC DE BIASI
Tel: +1-650-***-**** • E-mail: ************@*****.***
PERSONAL PROFILE
A Senior Technical Writer / Senior Engineer with a background of over 15 years in producing high-quality product and process documentation for companies across the areas of biotechnology, medical devices, semiconductors, and electronics. Strong engineering knowledge with the capability to understand and interpret specifications/workflows and translate them into clear technical documentation/manuals/bulletins for a range of stakeholders at all levels. EXPERTISE
First-rate technical writing skills with experience in liaising with subject matter experts and producing concise manuals/documentation for complex systems, solutions, and processes.
Supporting teams to create and maintain documentation effectively and driving the adoption of good practices.
Strong confidence when interacting with technical and non-technical personnel, end users, and customers.
Supporting staff and end-user/customer training requirements and other information-related initiatives.
Implementing strategies for maintaining and repairing highly complex equipment, hardware, and instrumentation.
Skilled at managing field-based installations and commissioning and de-commissioning activities at sites.
Full understanding of the importance of compliance with Health and Safety regulations.
Aptitude to maintain composure and professionalism while making informed judgments in pressurized situations.
Multilingual capability in English and Spanish.
EQUIPMENT and INDUSTRIES
Blood/urine analysers pre-analytics (medical
devices)
Confocal microscopes / scanners
(Biotech/Medical devices)
Diagnostics (biotech)
Digital pathology imagers (medical devices)
Diode Lasers (microscopes / scanners)
Nano Dispensers (biotech)
Genotyping, and expression scanners (biotech,
microarrays)
High powered lasers (semiconductors)
Laser Annealing (semiconductors)
Linear accelerators (oncology – tumor treatment)
Liquid handlers (biotech automation)
Manufacturing, Engineering, R&D, Field Service
Micro Fluidics (biotech)
Protein characterization (biotech)
Research and development
Thermocyclers (biotech)
Transportation
CAREER & ACHIEVEMENTS
Senior Technical Writer – Solomon Page Group (contract with Veeco) September 2023 – Present
Develop manufacturing work instructions and field service manuals for laser-annealing semiconductor equipment.
Authoring in Microsoft Word and Adobe FrameMaker.
Communicate with multi-disciplinary teams to create and maintain knowledge and documentation with accuracy. Senior User Assistance Developer – Varian Medical Systems (USA) September 2022 – September 2023
Author and edit technical content for Radiotherapy equipment. Includes Instructions for Use (IFU), Customer Release Notes (CRN), Machine Maintenance Guides, etc.
Senior Technical Writer – Auriga Corporation – (Contract) (USA) April 2022 - September 2022
Authored, created, and edited technical documentation internally and for our clients in the rail, transportation, electrical transmission, and alternative energy industries. Includes brochures, marketing documents, training manuals, work instructions, user guides, proposals, etc.
Technical Writer – Fluidic Analytics Ltd. (United Kingdom) Jun 2021 – April 2022
Authored and edited technical content for protein characterization instruments (microfluidic diffusional sizing, MDS).
Authored Instructions for Use (IFU), service work instructions (WI), package inserts, scientific blogs, marketing materials, etc.
Created new document formats and templates in Microsoft Word and Adobe FrameMaker. Technical Writer (contract) – TRUMPF GmbH + Co. KG (Germany) Jun 2020 – Jun 2021
Authored and edited technical content for semiconductor manufacturing equipment in Noxum PS5 (XML)
Instrumental in producing field service troubleshooting procedures for high powered laser equipment. Technical Writer (cont.) – Roche Diagnostics Automation Solutions GmbH (Germany) Sep 2019 – Apr 2020
Created end-user (IFU) and field service manuals for complex blood/urine pre-analytical systems.
Worked in close collaboration with subject matter experts (SMEs) to understand the operation of products and best practices to convey within the documentation.
Senior Product Engineer / Technical Writer – Roche Sequencing Solutions (USA) Apr 2017 – Sep 2019
Authored all field documentation and provided comprehensive support for Roche-affiliated Field Service Engineers.
Undertook the creation of new training content/manuals and edited existing training content to drive improvements.
Delivered technical training to customers and field personnel to provide a clear understanding of products/processes.
Acted as a Subject Matter Expert on imaging equipment and resolved any complex technical issues within SLAs. Senior Field Service Engineer – Wafergen Biosystems (USA) Feb 2016 – Apr 2017
Maintained multi-sample nano dispensers, thermocyclers, imagers, and liquid handling robots.
Undertook fault finding and performed root cause analysis to identify issues and lead to swift resolutions.
Effectively managed workloads and ensured all activities were completed within defined time constraints.
Performed preventative maintenance to reduce future potential issues and downtime.
Ensured strict compliance with all relevant health and safety legislation and applied industry best practices. Senior Product Support Engineer / Technical Writer – Affymetrix, Inc. (USA) 2013 – 2016
Authored technical bulletins, field service procedures, and technical manuals in line with requirements.
Provided technical instrumentation support for Field Service Engineers via telephone, e-mail, and on-site.
Designed and delivered technical training programs to Field Service Engineers.
Spearheaded new product pilot installations worldwide. EARLIER CAREER SUMMARY
Senior Field Service Engineer – Leica Microsystems (USA) 2011 – 2013 Field Support Engineer / Technical Writer – Labcyte Inc. (USA) 2008 – 2011 Automation Engineer / Technical Writer (R&D) – Affymetrix, Inc. (USA) 2005 – 2008 EDUCATION
ITT Technical Institute (California, USA) — AS Electronics Engineering (3.7 GPA) Coursework: Focus on electronic circuit design and theory. SOFTWARE & CERTIFICATIONS
Microsoft Word
Adobe FrameMaker (structured and unstructured)
Adobe Acrobat Pro
Adobe Photoshop
Microsoft Visio
SolidWorks (Go Engineer)
Corel Draw & Corel Paint
Virtual Machine
DITA XML
Schema ST4
IXIA Soft 6 CCMS (MadCap Oxygen XML)
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