Customer Service Event Coordinator

Objective

Highly motivated individual seeking an opportunity for growth, career advancement and personal development in the auto insurance claims industry.

Summary of Qualifications

Superior organizational skills, planning, analytical problem-solving skills and excellent management skills.

Ability to work under pressure and coordinate multiple projects and activities/events for 100+ guests

Trained and specialize in customer service with over 6 years of experience

Fluent in Both English and Spanish languages

Excellent communication skills

Strong leadership, training and mentoring skills

Management experience in customer service

Trained in Microsoft Word and Excel

Ability to learn and adapt quickly

Skilled in finding more efficient and effective processes

Trained in Auto Claims Subrogation with almost 3 years of experience

Excellent problem solving

Professional Experience

Ocean Harbor/Equity (Pearl Holding Group) September 2021 – Present Day

Coral Springs, FL

Collision Subrogation Processor for almost 3 years

Adjuster All Lines License Obtained

Responsible for compiling and assigning claims for litigation/suit

Quick and efficient math skills

Negotiation on claim settlement

Trained employee/s on Claims assigned for suit

Able to identify liability/investigate Claims

Boatyard February 2021-August 2024

Fort Lauderdale, FL

Hostess /Event Coordinator

Proven ability to provide quality service experience to customers, hosts of events and vendors.

Successfully manage multi-tasking environment.

Evaluating and resolving more effective ways to organize and improve the work environment.

Handling and diffusing customer complaints, technical difficulties and last-minute changes.

Strong communication skills.

Assist with the training of newly hired employees.

Team leader for the hostesses.

Point of Contact for up to 8 events at a time.

Ability to get things done quickly, quietly and without undue stress on guests.

Publix Supermarket

Cashier and Baker July 2016 – January 2017

Proven ability to handle pressure and fast paced work environment.

Following instructions precisely and accurately.

Multitasking effectively.

Able to accurately complete and keep up with high volume

Tijuana Flats February 2016- June 2016

Weston, FL

Cashier/Support Staff

Organizing supplies, paperwork, answering phones, ringing up orders.

Assist with training newly hired staff.

Maintains up to date knowledge of company policies and procedures.

Successfully resolves consumer complaints.

Identify any training opportunities.

Develops, analyzes, and prepares reports to submit to Management team on departmental results and team performance.

Boston Market January 2013 – July 2016

Weston, FL

Cashier 2013-2014 Shift Leader 2014-2016

Ordering supplies, creating schedules, creating spreadsheets and filing.

Leading shifts on my own.

Review and evaluate food costs, employees’ hours, finances.

Refunding bills, defusing escalated customer complaints.

Training staff for all positions including management.

Successfully resolves consumer complaints and identify any training opportunities leading to complaint.

Track team goals and holds employees accountable by delivering feedback, performance reviews, and coaching. When needed, implemented corrective action plans.

Skills/Licenses

Bilingual - English and Spanish languages

Proficient in Microsoft Office, Excel, Outlook, and PowerPoint

Experience in handling all general office duties.

In the Process of obtaining Claims Adjuster Licensing

Education and Certifications

Broward College - some

Cypress Bay High School – General curriculum, Weston, FL Class of 2012, Graduated in 2011

References

Cindy Chaviano (former supervisor) 754-***-****

Ivette Granados (former independent employer) 954-***-****

Lorena Guerrero (former supervisor) 305-***-****

Velkis Juarez (current supervisor) 954-***-****

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