Customer Service Representative

Miami, FL ***** 786-***-**** ***************@*****.***

CYNTHIA RAMIREZ

Dynamic Customer Service Representative with proven expertise in complaint resolution and customer satisfaction enhancement, honed at WALGREENS CORPORATE. Skilled in Microsoft Excel and maintaining professionalism under pressure, I have significantly contributed to increased loyalty and repeat business. Adept at leveraging call center experience to exceed customer expectations and achieve company goals.

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Customer service position. Ready to help team achieve company goals. PROFESSIONAL

SUMMARY

SKILLS ● Customer satisfaction measurement ● Call center experience

● Complaint resolution ● Call center procedures

● Positive and professional

CUSTOMER SERVICE REPRESENTATIVE 06/2018 to 11/2024 WALGREENS CORPORATE, Miramar, FL

CUSTOMER SERVICE REPRESENTATIVE 04/2015 to 06/2016 TACO BELL CORPORATE, Miami Lakes, FL

WORK HISTORY

Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

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Handled calls efficiently, finding satisfactory resolutions for both customers and the company alike.

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● Processed Emails in a timely and efficient manner. Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

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Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

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Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

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Miami Beach Senior High School, Miami Beach, FL

High School Diploma, 06/1982

EDUCATION

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