Social Media Project Management

HENRY SESAY

Columbus, Ohio *****

614-***-**** - **********@**********.***

PROFESSIONAL SUMMARY

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

SKILLS

• Detail Oriented

• Teamwork and Collaboration

• Client Relationship Management

• Reporting and Metrics

• Project Management

• Web Analytics

• Computer literacy

• Microsoft Office Proficiency

• Oral and written communication

• Multitasking

• Complaint handling

• Organization

• Problem-solving abilities

• Reliability

• Adaptability

WORK HISTORY

07/2022 to Current Fulfillment Problem Solver

Amazon – New Albany, OH

Leveraged combination of skills to identify issues and determine underlying causes.

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Troubleshot issues related to shipping and receiving in compliance with corporate procedures.

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Corresponded with establishment representatives to rectify damages, shortages or nonconformance to specifications.

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08/2023 to 05/2024 Social Media Analyst Intern

Department of Veterans Affairs

Wrote and uploaded quality posts for client's various social media pages, improving overall traffic.

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• Scheduled content for publication on social media at ideal times.

• Utilized Twitter and Facebook to promote products, services and content. Managed organization's social media presence by posting messages, answering posts and monitoring conversations.

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Created social media reports and reporting binders on monthly, weekly and annual basis to track trends and patterns.

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01/2022 to 07/2022 Data Center Operations Technician Amazon – New Albany, OH

Reduced downtime through proactive troubleshooting and resolution of network, server, and storage issues.

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Streamlined data center operations by implementing efficient monitoring protocols and procedures.

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Responded promptly to emergency situations, minimizing potential impacts on business continuity and customer satisfaction.

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Enhanced server reliability by conducting thorough hardware and software maintenance tasks.

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EDUCATION

Expected in 05/2026 Bachelor of Science: Web Development Clark State Community College - Springfield, OH

EDUCATION AND TRAINING

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CERTIFICATIONS

Certified Driver's License: Class A

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