Information Technology Training Program

TIMOTHY KEVIN FICK

Annandale, VA ***** ǀ ********@*****.*** ǀ 443-***-****

SUMMARY OF QUALIFICATIONS

Detail oriented, precise, and flexible professional with 10 years of experience in Information Technology. Adept at using critical thinking skills to troubleshoot, repair, maintain, and upgrade hardware and software. Possess hands-on experience building computer systems from the component level. Seasoned in network cabling fabrication and LAN installation, configuration and troubleshooting. Proficient in using a variety of software packages including Office 365 and Adobe with skill in software installation, configuration and diagnostics. Completed over 390 hours of lecture and lab based training.

EDUCATION

Bachelor of Science in Applied Information Technology, University of Baltimore, (108 credits completed)

Associates of Applied Science in Network Technology, Community College of Baltimore County

PROFESSIONAL CERTIFICATIONS

CompTIA A+ Certification, Workforce Technology Center, Baltimore, MD

CompTIA Network+ Certification, Workforce Technology Center, Baltimore, MD

Dell TechDirect 1000 Client Foundations 2017 Certification, Northrop Grumman, Linthicum, MD

HP Commercial Desktops, Workstations and Notebooks Service Certification, Northrop Grumman, Linthicum, MD

COURSEWORK

A+ Computer Technician Training Program, Community College of Baltimore County

Network+ Technician Training Program, Community College of Baltimore County

Security+ Technician Training Program, Community College of Baltimore County

Cisco Certified Network Associate Training Program, UMBC Training Centers

TECHNICAL SKILLS

Windows client operating systems, including 7, 8, 10 & 11 ǀ Windows Server 2016, 2019, 2022 ǀ Microsoft Office 2016, 2019, 2021 & 365 ǀ Linux Administration ǀ Network Infrastructure ǀ Active Directory ǀ Command Line ǀ TCP/IP Protocol Suite ǀ OSI Model ǀ Network security ǀ Information Assurance ǀ Visual Basic and Java programming ǀ Webpage design using HTML and CSS ǀ Cisco routing and switching ǀ 802.11a/b/g/n/ac wireless LANs ǀ Knowledge of network cabling including copper twisted pair and fiber optics

PROFESSIONAL EXPERIENCE

IT Asset Management Specialist, Vastek contractor at Verizon, Ashburn, VA, 7/2023 – 11/2023

●Audited and created reports on assets Imaged laptops, desktops, and thin clients with Verizon software.

●Scanned hardware with barcode scanners.

●Managed IT hardware assets.

●Handled time management wisely.

●Moved equipment, including lifting heavy items.

●Demonstrated ability to work independently or as part of a team.

●Communicated effectively verbally or in writing.

●Exhibited attention to detail in all aspects of work.

●Flexible with shift times and working hours.

●Made use of Office 365.

●Proficient in IT Service Management applications.

Deployment Technician, Arthur Grand temporary contractor at the FCC, Washington, DC, 3/2023 – 6/2023

●Asset management

●Imaged and configured Windows laptops and desktops.

●Added Dell Latitude laptops to the domain.

●Pushed software to clients via Active Directory.

●Troubleshoot tickets from ServiceNow.

●Remoted into computers using RDP.

Desktop Support Analyst, Cymansys Solutions contractor at Washington Gas, Springfield, VA, 9/2021 – 10/2022

●Asset management

●Imaged and configured Windows laptops and desktops.

●Ordered iOS and Android phones from the Verizon Portal and managed them using AirWatch.

●Troubleshoot iPhones, Androids and flip phones.

●Setup, configured and troubleshooted iOS devices.

●Setup iPad devices for customers.

●Provided, setup, configured and troubleshoot VoIP phones.

●Troubleshoot and deployed Panasonic ToughBooks.

●Refreshed Lenovo ThinkPad laptops and replaced components when needed.

●Installed software on a variety of computing devices.

●Provided Executive Support.

●Communicated with coworkers using Microsoft Teams and Outlook.

●Managed tickets using ServiceNow.

Desktop Support Engineer, Acara Solutions contractor at Lockheed Martin Space, Herndon, VA, 9/2020 - 9/2021

●Asset management

●Setup, configured and troubleshooted iOS devices

●Imaged and configured Windows laptops and desktops

●Used hard drive wiping software like BCWipe, DBAN, or KillDisk

●Remoted into customer PCs with elevated Remote Assistance, RDP and Skype for Business.

●Utilized and troubleshooted Office 365.

●Worked tickets using ServiceNow.

●Provided Mac support.

●Made use of the Bitlocker Recovery tool.

●Tracked inventory with barcode scanners.

●Provided Audio/Video (AV) support.

Software Deployment Engineer, Aditi Consulting temporary contractor at SAIC, Chantilly, VA, 12/2019 – 3/2020

●Asset management

●Imaged laptops using a PXE server.

●Contacted customers to arrange shipping of their new and old laptops.

●Updated shared spreadsheet with users’ status.

Refresh Technician, Randstad temporary contractor at Underwriters Laboratory, Fairfax, VA, 10/2019 – 11/2019

●Asset management

●Imaged and configured Windows laptops and desktops

●Helped refresh over 40 Lenovo and Dell laptops in two weeks.

●Manually backed up data from the old laptops.

●Reimaged some of the computers.

●Restored data to the new machines.

Desktop Support Technician, hirestrategy temporary contractor at AECOM, Chantilly, VA, 7/2019 – 10/2019

●Asset management

●Single-handedly provided technical support while the IT technician was out on leave.

●Reimaged laptops utilizing SCCM provisioning.

●Coordinated on-site service with Dell field technicians.

●Created spreadsheet of all computers, users, and room numbers.

●Reset passwords and enabled accounts in Active Directory.

●Installed and recovered McAfee drive encryption.

●Remoted into customer computers using Bomgar to resolve software issues.

●Created requisitions for new equipment, sending quotes from Dell to Procurement.

Tier III Desktop Support, Acro Service Corporation contractor at Northrop Grumman, Linthicum, MD, 12/2014 – 2/2019

●Asset management

●One of 2 technicians providing IT coverage for 2 large buildings.

●Kept track of assets using Altiris.

●Used System Center Configuration Manager (SCCM).

●Utilized Active Directory to remove computers prior to imaging.

●Managed Windows 7 to 10 migration.

●Repaired Dell laptops and HP workstations.

●Used Remote Desktop to troubleshoot issues over the phone.

●Documented work using vFire ticketing system.

●Recovered data on failed hard drives using Sophos and Bitlocker software.

●Reimaged PCs when necessary, utilizing Northrop Grumman process.

Refresh Technician, Acro Service Corporation contractor at Northrop Grumman, Linthicum, MD, 7/2014 – 12/2014

●Picked up desktops, laptops, and monitors from the building cages, filling out logs.

●Took new computers to the customer’s desk, unboxing them and setting them up.

●Transferred all data from the old computer to the new one using a network cable or portable hard drive.

●Boxed up old PCs and returned them to the cages, documenting work.

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