Functional Testing Access Management
Resume:
Internal Use
Ramesh Aravinth Vijayakumar
E-mail : ************@*****.***
Mobile : +1-336-***-****
Address: # *** **** *** **, ***** Springs, NC - 27540 PROFILE SUMMARY
Dedicated and detail-oriented functional testing professional with 12 years of experience in the software industry across multiple domains like Retail, Insurance, Banking and Financials. Proven track record of ensuring the quality and functionality of software products through comprehensive testing strategies. Proficient in various testing methodologies, tools, and techniques with a focus on functional testing. Motivated leader with strong organizational and prioritization abilities. Areas of expertise include IBM Sterling console (OMS & GIV), SQL, Mobile App Testing (Client & Server), Single Sign ON Testing, Access Management using Microsoft Azure, Role-Based Access Control Testing, Multi-Factor Authentication, test tracking tools like Application Life cycle Management (HP-ALM), QTEST, Rally, TestRail and test management tools like JIRA/Confluence. Expert in IBM Sterling OMS testing with over 9 years of experience, knowledgeable in order flow types like SFS, BOPUS, SDD, RDC, DSV, and EFC.
Key Expertise Includes:
• Order Processing & Placement (ATG)
• Charges, Tax, Inventory, and Safety Stock Validations
• Real-Time Availability Monitoring
• Invoice, Payment, and Authorization Validations
• Email & Order Notifications
• OMS Configurations & Integration Server Management
• Store Validations (Mobile Apps) & Customer Pickup Applications
• Returns & Refunds Processing
• Kafka Message Validations
Explored in cloud platforms like Dynatrace, MuleSoft, API data using ELK, Google Cloud APIs & Services, AWS basic concepts on IAM, EC2 and S3, VPC and Security. Working experience in AGILE methodology by participating in Agile ceremonies like Sprint Planning, Grooming, Retrospective and Daily scrum call.
TECHNICAL SKILLS / TOOLS
• Software Development Life Cycle
• End-to-End Testing
• Performance, Security and Load Testing
Internal Use
• Single Sign ON Testing
• Database Testing
• Access Management
• Role-Based Access Control Testing
• SQL scripts
• Application Lifecycle Management
• SIT Testing
• Regression Testing
• Web Application Testing (Cross Browser) and Digital Platforms
• Multi-Factor Authentication
• Analytical Thinking
• Problem Solving
• Strong communication skill
• Proactive approach
• Risk Mitigation
ORGANISATIONAL EXPERIENCE
Assignment 1: VF Corporation (2022 - Present) Domain: Retail. Location: Onsite (Greensboro NC) – (10/2022 – Present) Designation: Technical Lead
Roles and Responsibilities:
• Proficient in managing order processing and placement through ATG, performing validations for charges, taxes, inventory, and safety stock, monitoring real-time availability, and validating invoices, payments, and authorizations.
• Experienced in handling email and order notifications, configuring and managing OMS applications and integration servers, performing store validations using mobile apps, managing customer pickup applications, processing returns and refunds, and validating Kafka messages.
• Directed QA activities across major project modules and managing two teams comprising over 10 analysts. Formalized QA processes within the organization, setting benchmarks for quality and efficiency.
• Executed comprehensive testing of APIs using tools such as SoapUI and Postman, focusing on adobe analytics, order fulfilment and monitoring flows from front end to down streams.
• Led the creation and review of test scenarios and cases, ensuring thorough coverage and understanding. Engaged proactively in scrum meetings to discuss and enhance QA strategies.
• Delivered major projects with zero production defects, setting a standard for quality.
• Test the core functionalities of SSO, such as login, logout, session timeout, and multi-factor authentication for Retail Store associates
• Ensure that SSO works seamlessly across various platforms and browsers.
• Ensure User roles and permissions across integrated systems as part of Access Management
• Mentored junior QA analysts, enhancing team skill levels and adherence to best practices. Internal Use
• Implemented and optimized the use of Jira for bug tracking, significantly speeding up issue resolution with development team.
• Achieved notable reductions in production defects through effective cross-functional testing and quality assurance leadership.
• Fostered a culture of continuous improvement by introducing new testing technologies and conducting educational team sessions.
• Analysed business requirements to derive effective test conditions, approaches, and documentation.
• Assigned and reviewed test scripts among team members, ensuring optimal allocation based on expertise.
• Executed regression automation scripts to validate new functionalities using JMeter tool.
• Identified and resolved over 50 valid defects, maintaining a rigorous defect lifecycle management.
• Spearheaded the adoption of automated testing practices, enhancing testing efficiency and accuracy.
• Facilitate the seamless transition of new project requirements from product team.
• Construct and continually update a comprehensive knowledge repository for test scenarios and defect tracking.
• Champion leadership and stakeholder communication by routinely publishing Status Reports and coordinating strategic meetings.
Tools and Technologies Used:
• IBM Sterling Consoles (OMS & GIV), ATG Ecommerce, Dynatrace, MuleSoft, API data using ELK, Google Cloud APIs & Services, TIBCO, App Watch Q-Managers, SQL, JIRA, Adobe Analytics, Splunk, QTEST, JIRA and Confluence.
Assignment 2: Northwestern Mutual (09/2021 – 09/2022) Domain: Insurance. Location: Offshore
(Chennai) Designation:
Scrum Tester
Roles and Responsibilities:
• As a scrum tester, this efforts targets to convert the First Night Batch process to a real time process. Currently, we wait till EOD for a case released from NAIP to be data collected and flow through First Night Batch. In the new flow, case release and submission processing (FNB) will happen in few minutes where if worksheet is up and running and will be available for underwriting same day in matter of few minutes.
• Processing of policy from NAIP to Completion and In-forced status and other validations like Commission Authorized, DB comparison of base line and test policies, field validations and JOB operations and submission.
• Own Test data creation for committed stories for Functional, Regression, Integration and Ad-hoc testing phases.
• Provide walkthrough for the test plans designed for functional and integration testing to NM clients.
• Involve in other testing methodologies like volume testing, security testing, downstream validation.
• To actively involved on all the meetings like Test plan Walkthrough, Sprint planning, Defect triage and Demo.
• Identify Sever/Showstopper defects during testing and reporting to respective team for fixes.
• Engage with other teams like Team Kaizen, Systems Team, Olympians Team and Mainframe support Internal Use
for any issues and support.
• Highlight and raise flags for any issues or blockers to concerned team.
• To provide support for Pre-deployment testing and update JIRA/Confluence for every sprint report and upload all test results for each story and defect retests in SharePoint for team reference.
• Work with Development team, Subject Matter Experts (SME) and Testing team in implementing Quality Centre Business Process Testing (BPT) across organizations.
• Develop testing programs that address areas such as database impacts, software scenarios, regression testing, negative testing, error or bug retests, or usability.
• Document software defects, using a bug tracking system, and report defects to software developers.
• Identify, analyse, and document problems with program function, output, online screen, or content.
• Create or maintain databases of known test defects.
• Develop roadmaps and rollout plans to execute the automation and performance projects for enterprise clients.
Tools and Technologies Used:
• Host Explorer, Win sign, Test Utility, DB2 Snapshot tool, Postman, Dbeaver, NAIP Classifier, STP BOT Application, Underwriters Workbench, Gremlin Remote.
• Agile, API and Service Testing, BOT – Policy Processing screens, Digital platforms (STP, AUW and E- File BPM), Test Environments and Data Creation, Integration of tools and Services. Assignment 3: Metro Bank (06/2020 – 08/2021) Domain: Banking and Financials. Location: Offshore (Chennai)
Designation: Senior Test Engineer
Roles and Responsibilities:
• Design High level scenarios of various types of customers and amendment related functional validations.
• Test functional test scenarios on various types of Accounts in BDD format.
• Create and validate Payments Processing through FP, BACS, CHAPS, SWIFT, SEPA.
• Verify Fund Transfer on Account-to-Account Transfer, STO, Direct Debits.
• Onboarding new cards for both Retail and Corporate Customers, perform card transaction validations, drafter file and clearing file process.
• Involved on Digital Channels TCIB, Commercial Online Banking (COB), Mobile.
• Got exposure to work on the Arrangement Architecture module which deals with loans and collaterals.
• Worked in Test Management tools like HP-ALM and JIRA. Tools and Technologies Used:
• TSYS, Mastercard Simulator, IBM Integration Bus (IIB), SQL, Putty and WinSCP.
• API and its Micro Services, TSYS Mainframe Application, Web Applications and Digital platforms
(TCIB, COB and Mobile), DBB, JIRA.
Assignment 4: Kohl’s Departmental Stores (01/2017 – 03/2020) Domain: Retail. Internal Use
Location: Offshore (Chennai)
Designation: Senior Test Engineer
Roles and Responsibilities:
• Migration of over 18 In Stores applications from Bluebird (Windows OS) to Zebra Devices (Android OS) which helps associates in stores related operations from Inventory and Price management, Order processing and fulfilment. Ensuring all existing in app functionality is working as expected post migration thereby helping clients stay competitive.
• Define metrics and benchmarks.
• Conduct and manage transformation workshops including all key stakeholders.
• Review quality at both the engagement and application level
• Plan, schedule and conduct Internal review assessments.
• Evaluate the impact of audit findings and identifies corrective or preventive actions.
• Identification of quality system improvements
• Ensure adherence to current industrial practices as determined applicable for Kohl's environment.
• User story analysis, review backlog, analyse deferred defects & estimate story points.
• Test planning and review of test cases, defects, and daily status reports
• Application Testing, Regression, Systems Integration and Performance Testing
• Web services testing
• Optimization of regression test suite
• Conduct defect triage meetings and track defects to closure
• Attend Story planning and refinement sessions at the start of each Release.
• Align with Agile Scrum based workflow model.
• Loading test cases in QTest, Mapping TCs and Defects with Requirement.
• Send out DSR on Execution status, updates, blockers, and callouts in JIRA.
• Running the scripts in Jenkins.
• Perform UI and Functional and API validations using Appium, SQL and SOAP UI.
• Run Regression suite on Head spin remotely.
• Triggering for Smoke and Regression Suites based on CI/CD.
• Perform testing from LLE till Pre-production environment.
• Perform E2E flow-based validations for Real world application.
• Creating and maintaining SOPs for future reference.
• Reviewing Code being pushed into Git.
• Updating Test framework to accommodate new test approaches.
• Re-factoring Code and Fixing Code smells and vulnerabilities using SonarQube.
• Omniture Validations at Application level making sure proper data for Analytic.
• Sharing Retrospective at end of each Release.
• Delivered project to the customer on time.
• Experienced with onsite-offshore Co-ordination.
Tools and Technologies Used:
• MySQL, JIRA, Adobe Analytics, Splunk, Mobile App (Client & Server) app testing for both Android and Windows devices.
Assignment 5: Kohl’s Departmental Stores (06/2012 – 12/2016) Domain: Retail. Location: Offshore (Chennai)
Internal Use
Designation: Test Engineer
Roles and Responsibilities:
• Participated in Kohl’s Buy Online, Pick Up at Store (BOPUS) Project, Same Day Delivery (SDD) and Shif from Store (SFS) Omni-fulfillment channel, a significant initiative aimed at providing customers with the convenience of ordering online and picking up their purchases in-store.
• This innovative service streamlined the customer experience and offering benefits such as cost savings, time efficiency, and avoidance of lengthy wait times and queues.
• Served as a core team member during the BOPUS pilot release, which spanned nearly a year, overseeing updates to the Sterling Order Management system which is a critical component of the Retail architecture.
• Led a team of 12 members operating under a Waterfall methodology, which transitioned to Agile post- pilot release by introducing new features such as email and text notifications.
• Test the core functionalities of SSO, such as login, logout, session timeout, and multi-factor authentication
• Ensure that SSO works seamlessly across various platforms and browsers.
• Ensure User roles and permissions across integrated systems as part of Access Management
• Assumed responsibility for various aspects of the project lifecycle, including requirement analysis, test design, execution, review, and defect management within the Sterling OMS application.
• Conducted DB-level validations and integration testing with other systems, specializing in test case design, system integration testing, system testing, and regression testing analysis.
• Collaborated within an Agile Scrum-based workflow, participating in daily stand-up meetings to provide execution status, updates, and identify blockers.
• Facilitated defect triage meetings and maintained end-to-end responsibility for QA project delivery, ensuring system readiness by go-live dates.
• Developed server-based Facility Event Checklists and reviewed QA plans to align execution cycles with program timescales. Generated detailed analysis reports on root cause analysis (RCA), provided fixes, and outlined mitigation plans.
• Additionally, created reusable components for future projects to enhance efficiency and maintain consistency.
Tools and Technologies Used:
• IBM Sterling Consoles (OMS & GIV), ATG Ecommerce, TIBCO, App Watch Q-Managers, JIRA, MySQL, Web Application Testing and Desktop Apps followed by Queue validations. RECOGNITIONS
• Appreciation from clients on proactive work in new enhancements testing across all environments in short time span and successfully production release. (2023)
• Awarded for excellent job in FNB modernization functional testing. (2021 Q3)
• Awarded the “Best Lead of the Quarter” twice, for showing excellent performance. (2019 Q3)
• Received “Extraordinary commitment” and “Key Team Player” awards for my contribution. (2018 Q4) EDUCATION & CERTIFICATION
• Completed M.S in Software Engineering from Birla Institute of Technology & Science, India.
• Earned a B.Sc. in Information Technology from Bharathiyar University, India.
• Certified SDET – Professional
Internal Use
TRAINING
• BDD – Behavioral Driven Development Test
• AGILE PACK – Test Driven Development
• LEAN 201– Kanban and Project Facilitation
• PLCP – Agile, DevOps and Estimation
• WPMP – Foundation Module
• Amazon Web Services
• Python – L1
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