Customer Service Quality

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CHARISSA KOOL

Windsor @ Ontario e N9A 6Y6 @ 226-***-**** e ************@*****.***

Objective

Seeking full-time employment in customer service with opportunities for professional

development and advancement.

Personal Profile

Passionate about quality customer service and competitive targets. I am a hard-working,

energetic employee who is committed to serving the public with a smile

Summary of Skills

Strong multi-tasking abilities

Time-management and prioritization skills

Positive conflict resolution with customers and colleagues

Active listening skills guided by an empathetic and sensitive approach

Positive and encouraging leader in the workplace

Education

2006-2009 Western Secondary School Amherstburg, ON

Obtained Ontario Secondary School

. Completed 505 community service hours

. Recipient of the Governor General's award

Work Experience

May 2009 - Apr. 2019 Kentucky Fried Chicken Windsor, ON

Shift Manager

e@ Completed cash

transactions

Responsible for company cash deposits

Deescalated and diffused difficult situations in the work place

Maintained a clean, organized and safe work environment as per

Health and Safety

Ensure a positive and productive atmosphere in the work place

Delegated tasks and ensured employees were provided breaks

Me

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