It Support Specialist
Resume:
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CAREER OBJECTIVE
Hardworking, highly motivated professional eager to lend combined
knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value.
SKILLS
AVAYA Aura Installing Network Cable
Mobile Devices Training Junior Team
Members
End-User Support Data Connectivity
Wireless Access Point VMware Experience
User Account Creation Work Orders
Technical Data
Interpretation
Network Configuration and
Support
Systems Analysis Network Applications
Network Device Monitoring VPN Configurations
Virus Protection Software Data Center Environments
Hardware and Software
Monitoring
Switches and Routers
Network Troubleshooting Data Communications
Help Desk Assistance Repair Laptop, Desktops,
Printers, Projectors
CONTACT
*************.***@*****.***
Stockton, CA 95210
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TABREZ ALI
N E T W O R K S P E C I A L I S T
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EXPERIENCE
Network Specialist & IBM I Power Technician
JAN 2023 - PRESENT Bank Of Stockton, Stockton, CA
Monitored network performance to ensure optimal utilization of resources.
Created comprehensive documentation detailing all aspects of the network environment.
Optimized routing protocols to improve overall throughput and latency of traffic flows.
Performed system maintenance activities such as patching, upgrades and configuration changes.
Provided technical support to end-users in resolving networking problems.
Implemented quality of service strategies for prioritizing mission critical applications across the WAN.
Deployed VoIP solutions for voice communication over IP networks.
Assisted in developing long-term strategic goals for meeting organizational needs regarding IT infrastructure requirements.
Managed Active Directory services including user accounts, group policies, DNS records, DHCP scopes.
Configured and troubleshot Cisco routers, switches, and firewalls.
Maintained network security with intrusion detection systems, antivirus software, and other tools.
Analyzed system logs to detect any potential issues or anomalies with the network infrastructure.
Installed new hardware components including servers, workstations, peripherals, cabling.
Monitored system performance using tools such as Solar Winds Orion Network Performance Monitor.
Created comprehensive documentation outlining network topologies and configurations.
Installed and configured wireless networking equipment.
Troubleshot network or connectivity problems for users or user groups.
Repaired items to ensure proper operation.
Documented help desk requests and resolutions.
Created and revised user instructions, procedures, and manuals. IT Support Specialist
JAN 2021 - DEC 2022 Coastal Pacific Food Distributors, Stockton, CA
Troubleshoot technological issues and solve problems quickly to ensure our business operations run smoothly
Install all new technology for the company, including computer operating systems, software programs and applications, new desktops, and other computer hardware
Perform regular maintenance for our phone systems, computer systems, computers, printers, network systems, and any other technical equipment
Administer new user accounts, work email addresses, and access levels to new employees to ensure they have everything they need to work efficiently
Ensure our computers are backed up so all files are saved in case the system crashes
Run security checks on all of our systems to ensure we are protected from cybersecurity threats IT Support Officer
AUG 2014 - AUG 2020 Fiji National University, Suva, Fiji
Installing and configuring hardware and software
Testing and evaluating new technology
Maintain and monitoring computer systems and network
Conducting electrical and safety inspections for computer equipment
Diagnosing software or hardware issues
Troubleshooting network and system issues
Creating documentation for technical support purposes
Provide basic account support
Assisting customers and business users with their IT needs
Managing several issues and request at once
Perform inventory for all IT devices
Management reporting
EDUCATION
Cisco Certified Network Associate in Networking
OCT 2023 Cisco Academy, San Jose
Certified A+ Certified CE version 2023 in Information Technology OCT 2023 Comptia, CA
Associate in Science (A.S.) in Information Technology MAR 2022 Delta College, Stockton
Proficiency Certificate in Server and Network
JUN 2018 United Telecommunications Ltd, Bengaluru India Associate in Networking (N.S.) in Information Technology MAR 2010 Western Sydney NSW, Australia
CERTIFICATIONS
KP0LVRBLB00LFP3R - CCNA H1JYS9TT2NQ1QCCC – Comptia CE BADGE ACHIEVMENTS
LANGUAGES
English
I
REFERENCES
Angie Mann — Bank Of Stockton
Network Security Administrator • My Superior
*****@*************.***
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Ashwin Narayan — Coastal Pacific Food Distributors Operations Engineer • My Superior
******.*******@****.***
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