Customer Service Security Officer
Resume:
FOSTER OWUSU
Plainfield, IL 60586, USA
Phone: 779-***-****
Email: *************@*****.***
PROFESSIONAL SUMMARY
Dynamic and results-oriented Security Professional with extensive experience in safeguarding facilities and personnel. Proven ability to maintain a secure environment while delivering exceptional customer service. Adept at incident reporting and utilizing effective communication skills to coordinate with management and clients.
PROFESSIONAL EXPERIENCE
Blue Line Security Solutions, Romeoville, IL
Security Officer
July 2021 - Present
Responsible for the security of the FedEx premises, ensuring a secure environment for all stakeholders.
Monitor and ensure the safety of all employees, visitors, and customers, responding swiftly to any incidents.
Report daily incidents and collaborate with team members to enhance security measures.
Ferrara Candy Company, Bolingbrook, IL
Warehouse Security Guard
Nov 2018 – Jan 2021
Direct customers to management offices efficiently to ensure a smooth flow of operations.
Protect property and employees while providing excellent security services.
Report daily incidents and maintain accurate logs for review.
Coordinate effectively between customers and management to foster a safe environment.
Ensure safety compliance by maintaining security training certificates for company personnel.
KeHE Distribution Center, Bolingbrook, IL
Lead Material Handler
Nov 2012 – Feb 2018
Oversee material handling operations to ensure efficient goods processing and distribution.
Train and mentor team members on best practices for safety and productivity.
Monitor inventory levels and ensure accurate reporting and tracking of materials.
Collaborate with management to enhance workflow processes and address any operational issues.
EDUCATION
Kwame Nkrumah University of Science and Technology, Kumasi, Ghana
bachelor’s degree in law
September 2000 - July 2003
SKILLS
Surveillance and Monitoring
Incident Reporting
Customer Service
Effective Communication
Safety Compliance
Material Handling
Team Leadership
Warehouse Operations
CERTIFICATIONS
US Cabinet X-RAY Operator Radiation Safety Certification
Security/Baggage Type Cabinet X-Ray Operator Certification
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