Call Centre Consultant
Resume:
OVERVIEW
Full Name
:
Given Mpho Ramaswiela
Date of Birth
:
ID Number
:
770-***-**** 08 7
Citizenship
Driver’s License
:
:
South African
C1
Gender
:
Male
Languages
:
English
Tshivenda
CANDIDATE OVERVIEW
I am a very passionate person with more than 8 years’ experience in call centre. I am a very reliable person, diligent, focused and committed to my work.
EDUCATION AND QUALIFICATION
INSTITUTION
QUALIFICATION
YEAR
Mabopane High School
Matric Certificate
1995
Call Tracker
5 years certificate of service
2017
EMPLOYMENT HISTORY (RELEVANT)
COMPANY
ROLE
PERIOD
ELS
Call Centre Consultant
01 June 2022 – 30 September 2022
Bytes People Solutions
Call Centre Consultant
01 August 2017 - 31 May 2021
WNS Global
Call Centre Consultant
01 April 2011 – 31 July 2017
ELS
Call Centre Consultant (Upgrade and Migrations)
Key Responsibilities:
Resolving issues and troubleshooting technical problems
Answering questions about a company’s products or services
Delivering information about a company’s offerings
Collecting and analysing customer feedback
Developing and documenting knowledge into helpful content
Meeting the required KPIs and metrics as set out by the company
Tracking customers parcel via Ram or Skynet making sure customer receives their order.
Bytes People Solutions
Consultant (Retentions and Upgrades)
Key Responsibilities:
●Making and receiving calls from existing customers who are thinking of switching to other service providers as part of the customer service department and informing them of the new products.
●Making sure that I keep customers happy with the company by attending and resolving their queries and apply consultative skills regarding service/pricing and assisting with upgrades and by giving advice on what they would qualify for and arranging deliveries on their new devices.
Contact customers in delinquent
WNS Global
Consultant (Retentions and Upgrades)
Key Responsibilities:
●Making and receiving calls from existing customers who are thinking of switching to other service providers as part of the customer service department and informing them of the new products.
●Making sure that I keep customers happy with the company by attending and resolving their queries and apply consultative skills regarding service/pricing and assisting with upgrades and by giving advice on what they would qualify for and arranging deliveries on their new devices.
Contact customers in delinquent
SKILLS MATRIX
SKILL
EXPERIENCE
RATING
LAST USED
Microsoft Office
10+
10/10
2021
Teams
2+
10/10
2021
Genesis -IWS
7+
10/10
2021
Genesis -C3D
7+
10/10
2021
Any Desk
2+
10/10
2021
Knowledge Base App
7+
10/10
2021
Interpersonal skills
Communication Skills
Very Good
Presentation Skills
Very Good
Listening Skills
Very Good
Negotiation Skills
Very Good
References
Company
Name
Position
Contact
ELS
Miss. Maria Mosoeu
Manager
T: 011-***-****
C: 073-***-****
ELS
Keke Malibe
Team Leader
T: 011-***-****
C: 079-***-****
Bytes People Solutions
Miss. Mpho Phahlane
Manager
T: 011-***-****
C: 073-***-****
Contact this candidate